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Trentmelb
Level 5: Eagle Eye

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

Sunny06
Level 1: Cadet

I just purchased a Telstra TV box (after signing up to transfer my NBN to Telstra)I already have Foxtel cable (not thru Telstra) and pay an extra subscription called 'Multiscreen' which gives me foxtel 'now' type access to a second tv via the tv foxt ...

JeannieS
Level 1: Cadet

For some reason I can no longer watch Amazon Prime through my Telstra TV. It says to go to primevideo.com/watchontelstra put when I do it just takes me to the prime web page. How do I fix it or can it even be fixed?

cam81
Level 1: Cadet

It’s a roku model 4701tl

Sheenaa
Level 3: Gumshoe

There’s something wrong with the new Telstra tv2. The picture zooms in when watching channels 7, 9 and 10. Only happens when watch those 3 channels. Any idea with what could be happening. It’s not my tv or the hdmi cable as it works perfectly fine wi ...

graemeshoob
Level 2: Rookie

Moble internet phone tablet and tongle

sez5383
Level 1: Cadet

Hey all ,  I have brought a second Telstra TV box I have one of the original one.  But I am unable to connect it to my IPhone hotspot. The older TV box connect perfect .  Any ideas?? 

HIArchie
Level 2: Rookie

We have a Telstra TV3 that we use to watch LiveTV. The problem is after we pause a program it will sometimes freeze the device. The device beeps in response to key presses on the remote, but does nothing. The only way to get it to work again is to co ...

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

cjm16
Level 2: Rookie

I had to do a factory reset to try to get Telstra tv to operate power and volume on the tv. (Still not working!)Telstra tv is not showing any channel details after factory reset

lmstearn
Level 6: Bloodhound

Hi there,Do the Telstra chat bots output the text of user enquiries to a log for quality control?Logged an issue today at 10.06 a.m. After waiting all day for a response without any queue status notifications, got the following at 20:32: Sorry, our a ...

SueW11
Level 2: Rookie

Almost every time I turn on the Telstra TV, it's lost connection. This has only occurred in the last few months. Before this I never had a problem. All other devices are running fine on the WiFi and it doesn't drop out when watching only after I have ...

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

Ba23
Level 1: Cadet

So I have the new Telstra tv3 box  and I can’t seem to get passed the activation stage my wifi is strong I’m using the TV App and have pair my phone to the app once I go to activate stage a 8 letter code comes up on my tv screen I then put code onto ...

Rosie34
Level 1: Cadet

When watching Kayo on Telstra tv it drops out after about 3 minutes of viewing. This repeats every time I go in. I have tried resetting and reinstalling the app. Same problem still occurs. 

Finland
Level 1: Cadet

Telstra remote not working

Jojo7799
Level 1: Cadet

Maybe you guys could support teletext for non-hearing customers please 

Kata3
Level 1: Cadet

I got a tv3 to update my last unit and now no matter what I watch I get the device auto shut off message that won’t let me clear. I’ve turned off all the things previous  users have said on the Telstra tv but it won’t change it. My tv doesn’t have a ...

Paradyn
Level 2: Rookie

I was a member of binge tv but I reset my Telstra TV box and had to connect all again but I am having trouble trying to get Binge to connect using my smart tv. I just keep going around and around in circles and I am getting very tired of the whole pr ...

Sam-MT
Level 1: Cadet

I have a Telstra TV model 4200TL connected through Ethernet cable to the Telstra Modem. For the last one week, the connection to the internet drops out frequently when watching Netflix and YuppTV shows. 

Mellsy19
Level 1: Cadet

For the last few months some buttons on my Telstra TV remote intermittently stop working. Sometimes its just the 'ok' button, sometimes the up or down or side arrows, and other times a combination of all those. I have changed the batteries and reset ...

Mobiletech
Level 1: Cadet

I have recently updated to a new TV from an old LG to a Soniq, with the LG the Telstra TV had no issues, now that I have switched the TV over I am getting no HDMI from the Telstra TV only after it has gone through the boot process, so I see the Telst ...

Jdu47443
Level 1: Cadet

I can’t get Telstra to load binge properly everything sits at 33% uninstalled binge now I can’t get install apps to load have unplugged restarted still nothing 

Frustrated881
Level 1: Cadet

My Telstra box is only allowing me to watch 10min of a show on Stan, prime video apps and goes back to home page. I cannot even start a show on my free to air apps it won’t even load, Netflix is working fine though. Restarted system, deleted apps and ...

Anna_leading
Level 1: Cadet

My telstra tv remote has stopped working out of nowhere. Haven’t had it for very long at all. Have changed the batteries many times, reset the device and remote and it’s still not working at all 

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

Benskins
Level 1: Cadet

Hi I have a telstra Id but I have no telstra services. I want to buy a teltsra tv but want to make sure I can use it without having to have another telstra services (such as a phone) 

GraWar
Level 1: Cadet

Telstra TV is not moving past successful 'wireless connection' screen. It appears it's not recognising my television. Why????

Demon3
Level 1: Cadet

Daughter in Brisbane, brought Titanic movie through Telstra TV Box Office and I in Newcastle, rented the same movie through the same source. Both of us when watching on a TV connected to Telstra TV 3, can see the characters mouths move but no sound c ...

Tilba16
Level 3: Gumshoe

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

lmstearn
Level 6: Bloodhound

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

EDY81
Level 1: Cadet

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

Themata
Level 1: Cadet

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

george104
Level 1: Cadet

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

Mal105
Level 2: Rookie

Can I use two Telstra tv boxes in two different rooms on two different channels.  

2Bois
Level 1: Cadet

I am absolutely bored of the Screen Savers that Telstra has on their Roku Powered Telstra TV boxes. I’m possibly asking a dead-end question, but after years of a boring Telstra Screen Saver. Is there any chance of livening this part of Telstra TV up? ...

win9
Level 2: Rookie

After entering the code to linktv, and entering my login and password, the "Manage my Telstra TV appears to cycle and nothing happens. Previously, I have had no problems doing this. I have performed all the steps outlined in the help section, tried r ...

James71
Level 1: Cadet

I am getting a Telstra tv box this week and was wondering can I keep my tv antenna in my iq4 and still use the Telstra tv box with all my apps such as Netflix Stan and prime tv? thanks james 

IngridD
Level 1: Cadet

Hi, I just received a new Telstra TV and cannot get past the Wireless setup stage. I can set up new wireless connection and it accepts my password etc and shows strong connection. However it keeps asking to “update connection” which then cycles throu ...

grahami2006
Level 3: Gumshoe

Can I still have Telstra TV even though my tv, which is not a smart tv, But has a Foxtel box connected to it?

NicCusack
Level 2: Rookie

I downloaded the UFC App and started looking at its content. I decided I wanted access to the full set of features and so clicked through the menu options that asked for credit card details. At the end I had a message telling me that it had a problem ...

tonkar1962
Level 1: Cadet

Will Telstra TV work on the 4 g network? As we are rural WA and Foxtel is crap. To many repeats and to expensive to have the extra packages for more repeats so looking at Telstra TV

Ruby20
Level 1: Cadet

I have Foxtel with Telstra How do I connect Foxtel to Telstra TV

kingdom2017
Level 4: Private Eye

Hi, I already have NBN internet with Telstra and was thinking of adding Telstra TV?What Telstra TV version will I get? I was also interested in the gaming console but I don't see ps4? $22/mth (24mnths) on the Xbox One-S is not attractive especially c ...

lynettes
Level 2: Rookie

iPad, mobile all work except Telstra Tv

APO
Level 1: Cadet

Hey, our Telstra TV remote control is malfunctioning. It scrolls through the menu continuously without any buttons being pressed as if it were jammed but it’s not consistent. It has been like this for 2 days which has made our Telstra tv unusable.  W ...

kmay37
Level 1: Cadet

I sold my Telstra TV (which I owned outright) on 07/06/2018. I have been charged numerous times for Telstra Box Office purchases made by the person I sold the TV to. I have contacted the person who I sold the TV to via Facebook, and was advised that ...

CQMountaineer
Level 1: Cadet

My TV turns back on, to theTelstra TV svreensaver, after I turn off the TV when watching free to air. Downrigh annoying.

Jo144
Level 1: Cadet

How can I view Apple TV using Telstra Tv?  

Mummaray
Level 1: Cadet

How do I go about getting a second telstra Tv box?

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

Mumstaxi01
Level 1: Cadet

Went to watch 7plus last night and it wouldn’t load. I uninstalled it. Restarted the Telstra box and now I can’t reinstall it 

Edith4
Level 1: Cadet

I purchased a tv series and it’s not showing on any of my devices? When I search for it in the search bar it says I have already purchased it and I will find it in my library but it’s not there can anyone help 

Db132
Level 2: Rookie

On my new Telstra 3 tv box I'm not able to get the digital channels after I scan. Says adjust arial . Did this and still doesn't work. Go back to factory reset still no good. Scans but comes up with 0 channels. Everything else works but still need se ...

denisejim
Level 1: Cadet

Hi,Can someone please explain to me why I have to pay double the price of a Roku box, and get next to no apps?  It seems a HUGE ripoff by Telstra.  Just another example of deceiving customers.  Any comment from Telstra would be appreciated.

Julz25
Level 1: Cadet

When I'm watching Live TV on my Telstra TV , if I don't change channel or otherwise touch a button on the remote for a period of time it will flash up a message "are you still there?" on the TV screen and you have to hit ok on the remote before 60 se ...

Help687
Level 1: Cadet

Trying to setup Telstra tv but it is stuck on network. I have tried factory reset and turning on and off and everything takes you back to the same screen. 

Turbo19
Level 1: Cadet
LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

alc88
Level 1: Cadet

Its been a while since this was discussed, wondering if there has been any progress here?You can use it on Apple TV and Roku devices. It would be really good to have this on the Telstra TV Device as its a big one for the kids.

H2oskineil
Level 1: Cadet

Suddenly the NBA app is really poor.? Works fine on XBox, PC, Mobile phone, but lagging and jerky picture on T Box.Tried re booting, box and wi fi.Everything (Except Mobile phone) I'd connected through Ethernet.No issue with movies, streaming or spee ...

MrMaps79
Level 1: Cadet

Brand new TTV³ box, connected everything, then powered up. Went through the process of connecting to my wifi just fine, then a pop-up came up on screen saying it was updating and would restart. It restarted, got as far as the Network setup where it s ...

H220
Level 2: Rookie

I have a Telstra TV 4 and the Captions option does not remain off.  In June there was a thread with the same problem but no solution. When will this be fixed? 

BS101
Level 1: Cadet

Having trouble cancelling STAN 6 month free trial from Telstra TV plus after trial period. Not recognising my username and password.

Sueroo
Level 2: Rookie

Can anyone help please.
I have been unable to find any recent threads regarding update of the Telstra TV  to find a list of recently watched shows or to continue watching something if not completed the episode. Any info, anyone?Ta so muchly 

Marcus001
Level 1: Cadet

Hi Team,   screen mirroring for the Telstra TV device seems pretty poor. I can’t get any of my new Samsung devices to screen Mira to a Telstra TV using the new smart view Samsung feature Or quick share. I think it could possibly be that the new shari ...

don1978
Level 1: Cadet

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