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Denis4680
Level 3: Gumshoe

Setting up a Telstra TV 3 (Telstra TV 4701TL - Software version 10.0.3 Build 6071) and so far have been overall happy with the features added to my old non smart TV. The seamless integration of the advanced remote controlling both TV power/volume as ...

Julzey
Level 3: Gumshoe

My Telstra TV 4700TL is displaying DST for QLD when QLD does not observe DST. I’ve tried to reset my Telstra box and restarted but no change I cannot manually change the time only the time zone

Liza71
Level 2: Rookie

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.  Searched where to do this with no luck. Anyone have any suggestions?  Noticed on the forums that others have posted as far ...

paulhaz
Level 2: Rookie

I am unable to load the 10 Play app on my Telstra TV model 4701TL version 10.0.3 6071The 10 Play app version is version 5.1.2 released September 2020.
I have contacted channel 10 and they have advised i need to download version 6.5.0
I have uninstalled ...

Bill140
Level 1: Cadet

Hi, I ordered Telstra TV by logging into My Telstra app and buying it outright. 

some points below: - I accidentally ordered it to an old address by accident - I have a My Telstra account with points but no active Telstra service as I cancelled my pho ...

Michael-1234567
Level 5: Eagle Eye

 Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...

wtf63
Level 1: Cadet

TTV will work for a short period of time then freeze. After turning the WiFi on/off the TTV will reconnect and appears to work normally again before freezing again, forcing me to repeat the process again. I have tried soft and hard resets of both the ...

Denis4680
Level 3: Gumshoe

I own the Telstra TV 4701TL running software version 10.0.3 Build 6071. Have had the advanced remote for a couple of months now. I just had to change the 2x AAA batteries for the forth time!! Usually I’ve had to change the batteries in tv remotes eve ...

Luciferyeew
Level 1: Cadet

 why would this have anything to do with seeing wifi?!?! The "expert" on the message service has asked me to do this 3 times... I can't see how swapping around hdmi cable has anything to do with it.I have 8 devices linked to my smart modem and my tel ...

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

ShazzaO
Level 1: Cadet

Hi Have had nbn I stalled on the latest modem. Old telstra tv unit wouldn’t recognise new wifi name. I just purchased a new telstra tv and that won’t recognise wifi name either. Is there anything I can do at a telstra shop so I don’t have to spend al ...

MC83
Level 2: Rookie

I have a Telstra TV2, which I installed Plex on and signed in/connected to my account, etc.I updated the the Telstra TV system software to the current 10.0.3 - build 6071-43. After doing that, while trying to open Plex, it will crash and effectively ...

Woolie
Level 2: Rookie

When buying a Telstra TV "box" onlive from the Telstra shop, it was stated that I must show ID (Drivers Licence or Aust Passport) to receive the package.  What to do if I don't have either of these documents?
Also, how do I authorise someone else to r ...

Ed56
Level 1: Cadet

I have purchased a movie on box office and when I try and play the movie I get a error that says Unexpected Failure please try again later

Bullseye1
Level 1: Cadet

I am new to Telstra TV and after setting up the device satisfactorily find that the remote power, volume control and mute buttons don't work. After checking the set up process, the local Telstra shop relevant CS consultant is unable to suggest a caus ...

ajbath
Level 4: Private Eye

Telstra TV is set up to display / select 'local' TV channels for my area but in the TV App the channels seem to be set as Melbourne Metro channels and don't change to the correct channel when selected in the app. Eg. the Seven channels look to be set ...

craig112
Level 3: Gumshoe

my youtube app wont start on the telstra tv , i clink on it nothing happens , ive tryed deleting app , system restart , and factory reset , nothing works , have no idea now 

Josh231
Level 1: Cadet

My telstra tv was stolen 2 years ago. I contacted telstra back then. Was told it was removed from the account etc etc. On the 16/8/21 the device started purchasing movies on my telstra bill. So far we are up to $150 worth of movies and dealt with liv ...

Steve125
Level 1: Cadet

I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...

Dizzyliz77
Level 1: Cadet

I’ve just paid for a movie through my telstra TV box office app, it shows up in the app under purchases but when I try to play the movie on my tv, it’s asking me to pay for it again and doesn’t show up in purchases, can anyone help? 
thanks heaps 

jmck2
Level 1: Cadet

Just connected Telstra TV with no problem but you tube videos do not show in full screen on the TV - can this be fixed

Sprocket99
Level 1: Cadet

My new remote is working through walls to operate a TV in a different room and I can't work out why or how to fix it. It is driving me crazy and it's impossible to get help from Telstra.

Tki14752
Level 1: Cadet

My Telstra RV is not working changed batteries ands still not working. Called Telstra for tech support and they said couldn’t help me as out of warranty. I just checked and I still have 6 months warranty on it. Icallecthrm back and was told to take i ...

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Michael-1234567
Level 5: Eagle Eye

 Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

Bullseye1
Level 1: Cadet

I am new to Telstra TV and after setting up the device satisfactorily find that the remote power, volume control and mute buttons don't work. After checking the set up process, the local Telstra shop relevant CS consultant is unable to suggest a caus ...

Steve125
Level 1: Cadet

I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Suzyq123
Level 2: Rookie

I have 1 free movie rental offer from Telstra TV box office but when I click redeem offer it's asking me for a code, but I can't see any code anywhere

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

Dazzb123
Level 3: Gumshoe

I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...

Trentmelb
Level 6: Bloodhound

Issues with Binge needing to be relinked on Telstra TV. The Telstra TV box keeps asking for me to validate the device using my smartphone before I can access the Binge subscription (that is paid via my Telstra account!). Very annoying, does anyone ha ...

DB80
Level 2: Rookie

I have it in a caravan and sometime we don’t have 240v but I do have 12v batteries in the van.

Falkirk70
Level 2: Rookie

Britbox app not showing on Telstra TV Britbox was working but now I cannot find it on the apps to download. I’ve tried the other solution (search for a show on Britbox etc) but it did not work for me.Does anyone else have a solution?

HB15
Level 1: Cadet

Hi,  I am wanting to download the Britbox app on my Telstra TV, however the app is not showing in the app list (shows 45 available).  I have checked for updates and they are up to date. Is there any way to search for the app on the Telstra TV so I ca ...

Murphanator
Level 1: Cadet

My Telstra tv app is no longer connecting to the Telstra box.  My iPad does and all three devices are on the same wifi network.  

hawty
Level 4: Private Eye

In the last few days using Telstra TV2 and some videos on YouTube, Nine Now, SBS on Demand (?others not yet tried) get stretching/zooming of images (inc. people) on the screen so cannot see part of the picture. It does not happen with all scenes on t ...

graygran
Level 3: Gumshoe

In regard to a new Telstra TV3, is anyone able to say if it can be connected to both the TV and a DVD?  We have a Telstra TV2 connected to both with no problems over a number of years.  Now we decided on having two Telstra TV boxes (so we can watch o ...

Benskins
Level 1: Cadet

Hi I have a telstra Id but I have no telstra services. I want to buy a teltsra tv but want to make sure I can use it without having to have another telstra services (such as a phone) 

GraWar
Level 1: Cadet

Telstra TV is not moving past successful 'wireless connection' screen. It appears it's not recognising my television. Why????

Demon3
Level 1: Cadet

Daughter in Brisbane, brought Titanic movie through Telstra TV Box Office and I in Newcastle, rented the same movie through the same source. Both of us when watching on a TV connected to Telstra TV 3, can see the characters mouths move but no sound c ...

Tilba16
Level 3: Gumshoe

I just received a Telstra TV3 to replace an existing Telstra TV. There is an issue loading the Netflix app. Doesn't ask for credentials like Prime and Stan did just goes to an error ui-800-3 (104007)Reinstalled old Telstra TV and all Ok. Contacted Ne ...

lmstearn
Level 6: Bloodhound

Hi there,Having acquired the Telstra TV, came across this link:https://tv.telstra.com.au/portal/devices.htmlwhich seemed to be a cool way of viewing info (account related- or otherwise) of the device in the Telstra account login. Activating the url h ...

EDY81
Level 1: Cadet

I've just activated my binge tv subscription via telstra offers, how do I add the binge app to my telstra TV app? I am using the roku player and Sony smart tv..

Themata
Level 1: Cadet

I bought the movie Tenet last night but Telstra Box Office does not have subtitles for the movie. I want to request a refund but the only option is to call them - I tried that but the office is closed. Other than calling, is there any other way I can ...

george104
Level 1: Cadet

I placed my order on 26th Nov, but have yet received any update since.  I've tried to contact Customer Support onLine but was told there was an issue with my order and advised me to resubmit the order.  Are you able to help with my order. Telstra Ord ...

eightace
Level 1: Cadet

I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...

MissMorgs
Level 1: Cadet

How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel. 

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

Mumstaxi01
Level 1: Cadet

Went to watch 7plus last night and it wouldn’t load. I uninstalled it. Restarted the Telstra box and now I can’t reinstall it 

Edith4
Level 1: Cadet

I purchased a tv series and it’s not showing on any of my devices? When I search for it in the search bar it says I have already purchased it and I will find it in my library but it’s not there can anyone help 

Db132
Level 2: Rookie

On my new Telstra 3 tv box I'm not able to get the digital channels after I scan. Says adjust arial . Did this and still doesn't work. Go back to factory reset still no good. Scans but comes up with 0 channels. Everything else works but still need se ...

denisejim
Level 1: Cadet

Hi,Can someone please explain to me why I have to pay double the price of a Roku box, and get next to no apps?  It seems a HUGE ripoff by Telstra.  Just another example of deceiving customers.  Any comment from Telstra would be appreciated.

Julz25
Level 1: Cadet

When I'm watching Live TV on my Telstra TV , if I don't change channel or otherwise touch a button on the remote for a period of time it will flash up a message "are you still there?" on the TV screen and you have to hit ok on the remote before 60 se ...

Help687
Level 1: Cadet

Trying to setup Telstra tv but it is stuck on network. I have tried factory reset and turning on and off and everything takes you back to the same screen. 

Turbo19
Level 1: Cadet
LanceK137
Level 1: Cadet

My Telstra TV updated itself on 15 Jan 2021 and since then the Home screen shows "Sorry, this feature could not be loaded"The TV guide is also very slow to load any information.I have checked for new updates and restarted the box many, many times.My ...

Mehfixmybox
Level 1: Cadet

Is box office down across the board at the moment is there something. Wrong with my account 

subi41
Level 1: Cadet

Ordered a spare Telstra TV Enhanced Remote in Jan 2021. The Remote has been delivered,but no Order details have been received by promised email.How do I best get the missing Order details please ?

Otis1
Level 1: Cadet

I am a Boost customer. I have a current FFA subscription. I recently changed from an iPhone 6 to an iPhone XR and I can’t live stream soccer games. I have deleted the My Football App off my iPhone 6 and installed it on my XR. I have rebooted the phon ...

JodieJ
Level 1: Cadet

Have tried everything to get captions to stay off. Tried off in settings and also on replay only. Start new show and they come back on. Internet glitches slightly they come back on. Have tried resetting system. Also done full factory reset. They are ...

Cursedtomer
Level 1: Cadet

I have the same problem as Fruitloop99.It would seem that the Telstra TV 3 works for a limited time, and then turns off.I have turned off the power saving function in settings, but I am not confident this will work. 

MP1973
Level 1: Cadet

I ve recently switched to the NBN and cant seem to connect the telstra tv box .I had previously been using the remote on the telstra tv app but as this uses the wi fi to comunicate with the telstra tv box I am not able to put in the new password for ...

Chook561
Level 1: Cadet

Telstra TV remote buttons don't work

alc88
Level 1: Cadet

Its been a while since this was discussed, wondering if there has been any progress here?You can use it on Apple TV and Roku devices. It would be really good to have this on the Telstra TV Device as its a big one for the kids.

H2oskineil
Level 1: Cadet

Suddenly the NBA app is really poor.? Works fine on XBox, PC, Mobile phone, but lagging and jerky picture on T Box.Tried re booting, box and wi fi.Everything (Except Mobile phone) I'd connected through Ethernet.No issue with movies, streaming or spee ...

MrMaps79
Level 1: Cadet

Brand new TTV³ box, connected everything, then powered up. Went through the process of connecting to my wifi just fine, then a pop-up came up on screen saying it was updating and would restart. It restarted, got as far as the Network setup where it s ...

H220
Level 2: Rookie

I have a Telstra TV 4 and the Captions option does not remain off.  In June there was a thread with the same problem but no solution. When will this be fixed? 

BS101
Level 1: Cadet

Having trouble cancelling STAN 6 month free trial from Telstra TV plus after trial period. Not recognising my username and password.

Sueroo
Level 2: Rookie

Can anyone help please.
I have been unable to find any recent threads regarding update of the Telstra TV  to find a list of recently watched shows or to continue watching something if not completed the episode. Any info, anyone?Ta so muchly :rose:

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