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Level 1: Cadet

Big pond movies won’t work on smart tv

Our big pond movies app on our Samsung smart tv will no longer load movies - we’ve paid for 2 and neither have loaded.... how do we fix it and can we get our money back?

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Support Team
Support Team

Re: Big pond movies won’t work on smart tv

Hi MrsEd22,

 

Thanks for getting in touch. Do you get any error messages when trying to load the movies?

 

In regards to the billing of the movies I would recommend contacting our billing team here https://tel.st/gwgfk, to see if they are able to offer a credit.

 

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