Level 1: Cadet

BigPond Movies missing movie

Hello.  I have created an account on my TV and tried to download a movie and it told me to go to a phone or laptop to set payment option but still wouldnt let me buy movie after this was set up.


I then paid on my phone but the movie does not appear on my tv.  Any one know why please.  Can i get a refund if i can't watch on my tv?



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Telstra (Retired)
Telstra (Retired)

Re: BigPond Movies missing movie



Sorry to hear of your frustration.


We have a dedicated BigPond Movies team can be contacted on 1800 502 502 and they would be the best point of contact for investigation to help get this matter resolved.


Please keep us posted with any updates and what the outcome was.


- Stef

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