Level 1: Cadet

Bigpond movies support

We purchased Deadpool on 15 January and are unable to download it.  It appears to be stuck at about 80% downloaded.  I rang customer service and they sent the instructions below.  When this happened previously I did NOT have to perform a factory re-set, in fact with the last film that didn't load, I was advised that this happens with some titles, and I was not charged.

Please credit my account with the $9.00 I was charged for this movie.


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Support Team
Support Team

Re: Bigpond movies support

Hi Cress, 


Very sorry to hear of the troubles you have had with the BigPond Movie rental. 


Our Billing team via secure Live Chat here: are able to assist with a credit. 

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