Level 1: Cadet

Box Office Points

For some unknown reason Box Office is not allowing my to use my points to pay for anything.  I have used the pay with points option with no dramas previously but not now.

I know not all movies allow you to use points and in this instance Points option isn't displayed. 

However, when select a movie at the moment  I have DOLLARS and POINTS displayed.  I can highlight POINTS but it doesn't do anything after that.  I have heaps of points too.

Spent ages yesterday on the Chat helpline and nobody could resolve for me.  Already reset the box, logged in out and back in.

Any suggestions?

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Support Team
Support Team

Re: Box Office Points

Hi @charmer1, you can't use Telstra Plus points for all movies & shows, but you can use points to pay for a wide range of content from most of our studio partners. If the option to pay with points is available, you have a sufficient balance, but encountering an error, please contact the Telstra Tv Box Office support team via


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