Box office. Telstra plus

[PNM10]

I've just rented a movie from Telstra TV box office and cannot play the movie.

I receive a playback error ... Tree...

Any suggestions?

[MattyC]

Sorry to see. Does the movie start, then stop or does it not launch at all? What specifically does the error message say? 

Do other apps load up and play other content okay? youtube, for example? - Matthew.

[PNM10 · Accepted solution]

Hi Matty,

The error reads: Playback Error Content Tree response invalid ( no key for: na)

The movie doesn't launch.

All other streaming works per usual.

Running iOS on a device no more than 18 months old.

Many thanks for your help.

PNM10

[347elijah]

I have same problem, playback error
Content tree response invalid( no key for : na)

[MattyC]

Thanks for clarifying. How long has this been going on? - Matthew.

[PNM10]

High Matty,

This is the start of the 3rd day of the issue.

Cheers

[Horhey]

I have exactly the same problem an error. Pls help

[Horhey]

Hi,
I can not watch a video I just rented. The following error appears on my screen “, playback error
Content tree response invalid( no key for : na)”

Please help

[Horhey]

Hi,
I can not watch a video I just rented. The following error appears on my screen “, playback error
Content tree response invalid( no key for : na)”

Please help

[Jupiter]

Calling support on 1800 502 502 would be the best idea.

[PNM10]

Thanks

[Sarah865]

Did you end up getting it to work? I’m having the same issue and my rented movie will expire soon!

[Rooboy42]

I had the same problem, what was the resolution?

[thedylan]

Hi @Rooboy42,

I would recommend speaking to our Telstra TV Box Office team about this on 1800 502 502. They are the experts on these issues.

[Smithz1]

It seems pretty clear that a lot of people (me too) are having this issue so would it be so hard to actually post a resolution instead of steering us all to a call centre number?

[Jupiter]

@Smithz1 

Here is the resolution.

Crowdsupport is not an official Telstra support channel.

You need to call Telstra TV Box Offfice Technical Support on 1800 502 502.

Nobody here has access to the systems required to rectify the issues you are describing. Only tech support does..

[Ed321]

The problem is fixed I was told by Telstra Box Office by buying and renting SD movies.

They told me HD movies have a licensing issue.