Bushwick movie download hangs - cant see movie

[Airsie]

Went to watch BUSHWICK movie on BigPond Movies last night, Saturday 6th Jan, 2018 and screen says it is downloading but nothing happens. The trailer was OK to watch several times, as are other trailers for other movies, but Bushwick movie just wont download.

Just wanting to put this on the public domain, so that if Telstra charge me for the movie, then it will be recorded that I couldn't watch it.

Has anyone else had this problem?

I am a new user to BP movies, and hasten to point out that  there is NOTHING wrong at my end.

Thanks Airsie

[Shellock]

If you are having trouble viewing movies purchased on your BigPond Movies account, please contact the BigPond Movies Team on 1800 502 502 (8am to 9:30pm Monday to Friday AEST, 8am to 8pm Saturday AEST and 9am to 6pm Sunday AEST, every day of the year except Christmas Day).

[Airsie]

Many thanks Shellock for your reply
Your help is very much appreciated.
Cheers Brian