Level 1: Cadet

Can’t download movie

Over 20 minutes and still “loading...” purchased movie.

Checked internet. >50 Mbps

What’s going on????

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2 REPLIES 2
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Support Team
Support Team

Re: Can’t download movie

Hi Scott.

 

Sorry for the frustrations that this may be causing for you.

 

I would recommend going to our Telstra Box Office support page for further assistance with this.

 

Please let me know if this helps.

 

-Kieran

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: Can’t download movie

Hi @Scott_Sim

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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