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Level 4: Private Eye

Can't login to bigpond movies

Hi,  

 

I'm a broadband customer with a t-box and about once a week we have an issue loging into our bigpond movie account. Generally its on a Friday evening when this problem occurs. I was wondering what we can to do to fix this other than phoning support as usually we don't find out there's a problem until we're ready to sit down with our movie dinner to watch it.

 

We did try the support line that comes up when trying to log in.  I pressed two to talk to someone in support and received a recorded message that "due to an emergency no one could help right now", but it advised me to leave my name and number. So, I held on and I received another message that said "Optus advises that the number you called is either incomplete or incorrect ...."

 

We're a little baffled at the moment.

 

Cheers

-Tina

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2 REPLIES 2
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Level 1: Cadet

Re: Can't login to bigpond movies

Stuck on Telstra BigPond Movies start page ... Can't get past this page to select a movie to watch. Really annoyed!!!!

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Telstra (Retired)
Telstra (Retired)

Re: Can't login to bigpond movies

Hi Tina, 

 

Sorry to hear of the issues with your T-Box and BigPond Movies.

 

A factory reset might help this, this link will give steps on how to do a factory reset:

 

https://crowdsupport.telstra.com.au/t5/T-Box-KB/How-To-Troubleshoot-or-Reset-T-Box/ta-p/107548

 

Being Friday the service can be used more and cause congestion which would affect speeds during that time. This may be the cause too. But please call our T-Box technical support on 1300 136 841 so we can check on the unit and your speeds. 

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