umls
Level 1: Cadet

Can't set up preferred payment for BP Movies..

Weeks ago I tried to set BPM up for my Telstra Box. When I try to add my account for the payment method I get an error. I called BPM after that and they couldn't find my account so it was escalated to some team. That was about 4 weeks ago. Got the same story today, this "team" is still looking into it. I tried to create a new Telstra ID but that just wouldn't work either. This is a very poor service if a customer has to wait over a month to watch a bloody movie! Has anyone else come across this problem? M

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Angela_H
Support Team
Support Team

Re: Can't set up preferred payment for BP Movies..

Hi umls,

Sorry to read you haven't heard back re this issue yet. If you have an SR case number you can share with me, I can contact your case Manager, send them a copy of this correspondence & ask that they contact you. 

Angela 

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