Olalola
Level 2: Rookie

cant activate telstra one for apple watch

Hello, i’m having a problem which seems to be a common issue but I haven’t found an answer yet.

First of all, all my devices are compatible and my Telstra plan is elgibie for Telstra One.

 

When I try to activate Telstra one to use with my cellular Apple Watch 6, the telstra instructions are very confusing. It tells you to go to Extras in MyTelstra and activate telstra one. However when i do that it redirects me to a site that says “learn how to activate telstra one”, when i click on that it takes me to a site that says Step 2 is to activate it through Extras in MyTelstra and i’m back to square one in this circular loop!!!!

 

When i go to the apple watch app and go to Mobile it gives me an error saying “You telstra account is not eligible to enable mobile data on your apple watch”

on telstra app extras i click activate

 

when i click activate it takes me to a message saying learn how to activate

 

when i click on learn how to activate it takes me to these instructions. Step 2 is now circular taking me back to where i started!!

 

error on apple watch app

 

The support team haven’t been helpful so far and havent solved the problem. i’ve uploaded all the photos. please help!

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17 REPLIES 17
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: cant activate telstra one for apple watch

Which plan are you on (Telstra One Number is not available on Telstra Upfront Mobile Plans yet), and have you had a watch connected previously?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Olalola
Level 2: Rookie

Re: cant activate telstra one for apple watch

My plan is eligible, I already checked. I don’t have an upfront plan

 

this is my first watch 

Dowser
Level 21: Augmented
Level 21: Augmented

Re: cant activate telstra one for apple watch

In the thread a user got One Number to work by following the steps:

 

Unpair watch from mobile

Back up phone (to iCloud)

Erase all content and settings on phone

Paired watch and activated One Number data plan

Restored phone from back up via iCloud

Erased all and keep plan on watch via settings on watch

Paired with phone again and this time the one number stuck.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: cant activate telstra one for apple watch

Note: The Apple Watch Series 6 still isn't listed as a compatible device (the series 3 and 4 are), which I do find a bit odd, but given the number of complaints from Apple Watch Series 6 users, may very well be correct.

 

Anyway, the activation steps are actually:

  • Step 1: Open Watch app

  • Open the Watch app from your
    iphone.
  • or
  • the Wearables app from your
    Samsung Galaxy
  • Step 2: Pair via Bluetooth

  • With Bluetooth on, pair your
    Apple Watch Series 3 & 4
    GPS + Cellular or your Samsung
    Galaxy Watch to your mobile.
  •  
  • Step 3: Confirm Subscription

  • When prompted during setup,
    confirm your Telstra One Number
    subscription and your device will
    automatically connect to the Telstra
    network.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Olalola
Level 2: Rookie

Re: cant activate telstra one for apple watch

i tried unpair and repair and it didn’t work

 

im hesistant to go through the resetting path because it’s such a hassle and i’ve many posts on here saying it didn’t work either. i think it’s an issue on telstra end

Dowser
Level 21: Augmented
Level 21: Augmented

Re: cant activate telstra one for apple watch


@Olalola wrote:

i tried unpair and repair and it didn’t work

 

im hesistant to go through the resetting path because it’s such a hassle and i’ve many posts on here saying it didn’t work either. I think it’s an issue on telstra end


And yet it has worked for some users.

I would have considered not having One Number working a hassle. Your choice.

Kat822
Level 1: Cadet

Re: cant activate telstra one for apple watch

I have been having the exact same issue. 
My husband has the same watch, phone and plan and his has connected but I still haven't been able to connect. I have spoken to so many Telstra support members and so far still no resolution. Last I was told was they have referred to me a specialist but that was 2 days ago and I haven't heard anything.

I went to Apple to ask them if it might be an issue on their side but after checking through my settings the guy told me that this isn't the first time he has had this issue come up and said that Telstra wasn't very helpful.

Its not been a great experiences so far and very frustrating that its still not resolved..

Dowser
Level 21: Augmented
Level 21: Augmented

Re: cant activate telstra one for apple watch

It appears from your post that Apple did not say that the problem definitely lays at the feet of Telstra.

 

Have you tried the above mentioned method of factory resetting the phone?.

(details are in the thread mentioned)

It has worked for some users.

 

Kat822
Level 1: Cadet

Re: cant activate telstra one for apple watch

Apple said it was a telstra issue and I have done all the resets too.

JoJoH
Support Team
Support Team

Re: cant activate telstra one for apple watch

What mobile plan are you on? as the new upfront plans one number is not available until later in the year.  https://tel.st/dt5hd

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Kat822
Level 1: Cadet

Re: cant activate telstra one for apple watch


@JoJoH wrote:

What mobile plan are you on? as the new upfront plans one number is not available until later in the year.  https://tel.st/dt5hd


I am on a Small Mobile plan not an upfront plan.

JoJoH
Support Team
Support Team

Re: cant activate telstra one for apple watch

Have you spoken to mobile faults to see if all the settings on your hands are correct to allow the one number to be activated?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Kat822
Level 1: Cadet

Re: cant activate telstra one for apple watch

Hi - I have spoke to numerous Telstra support people and 2 days ago they referred me to the technical team who I still haven't heard from. Last Friday I was also referred to the technical team but again haven't had any response. 

I have gone through all the settings with about 8 different people so far and answered the same questions over and over.  

Kel64
Level 1: Cadet

Re: cant activate telstra one for apple watch

I am having the same issues and it seems as though Telstra have no idea how to fix this. My conclusion is that there is something wrong or missing in the pathway from the app. Telstra need to work this out.

K
Rosem53
Level 1: Cadet

Re: cant activate telstra one for apple watch

I am having the exact same issue trying to connect my Apple Watch. I have reset it twice, both on the advice of Telstra people and they have put the Telstra One on but still no good. I too am getting the message as mentioned above. It is so frustrating to pay extra for a cellular watch that you can't use and nobody seems to know how to fix it.

Dowser
Level 21: Augmented
Level 21: Augmented

Re: cant activate telstra one for apple watch

Have you tried the method I mentioned above?.  Some users have found that it works, but be sure to follow the steps precisely (including a full backup) because it involves a full reset of the phone.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: cant activate telstra one for apple watch

I suspect that it won't be resolved until Telstra One Number becomes available for the Upfront plans (we'll possibly see on the 11th May).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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