Was this helpful?

  • Yes it was, thank you
  • No, I still need help
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: tbox closed caption

TBox or Telstra TV?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
CMR16
Level 2: Rookie

Re: tbox closed caption

I’m having the same problem, tried all the previous response and nothing seems to be stop this issue.

LittleMateTyson
Level 1: Cadet

Re: Closed Captions keep coming on when set to off

We are also having the same issue. Not matter how much we turn off captions, they just comes back on again. @ACroker what’s happening? 

gary1535
Level 2: Rookie

Closed caption keeps coming on

Why is closed caption keep coming on after I switch it off I’ve done a factory reset and tried removing battery’s from remote but it still keeps coming on. There are so many complaints about this but no fix’s it seems to be a software issue so come on telstra fix the problem . I have 2 Telstar box’s won is the Telstar box 1st edition and I have the new one it the new one that has this issue . 

mel369
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

I’m having the same issue however only with live tv, literally captions coming on every time live tv is selected despite checking it is ticked in the system captions options too off.  So frustrating, pease fix Telstra as this has only happened since the last software update. 

leabat
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

So I was having issues with my Telstra tv box (other than the captioning staying on) bought a new one and this one is also having the CC being on when switching to Live TV from an app. Seems that I am not Robinson Crusoe

Uugghh
Level 1: Cadet

Re: Closed Captions keep coming on when set to off

I have the same problem getting worse...telstra staff are useless and suggest reset...problem comes back...it needs a fix.

Oics
Level 1: Cadet

Re: Closed caption keeps coming on

Same problem with older box and new (2021) box.  Started a few weeks ago.  Factory resets don't work.  Driving me crazy.  If anything you would expect the system to default to "off" not "on".

 

On another annoying matter, we suddenly lost access to Youtube - would not load and is apparently another common bug known to Telstra.  That was fixed by a reset.

CMR16
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Not a chance, Telstra should finally fix the problem.

Nannie6
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Is there any chance Telstra is going to do anything about this problem considering all the complaints????

RokuMalcolm
Technology Specialist
Technology Specialist
Accepted Solution

Re: Closed Captions keep coming on when set to off

Telstra is rolling out a fix for this issue.

TTV checks for updates automatically every 24 hours.

A check can be forced in System settings.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.

View solution in original post

Nannie6
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Thats good news then. Thanks

Denis4680
Level 3: Gumshoe

Re: Closed Captions keep coming on when set to off

Thanks RokuMalcolm. Appreciate your contribution to this forum!

 

Mine seems to have stopped switching captions on today. Have tried jumping between streaming   apps and live tv a few times and no captions so far. Although it’s a somewhat intermittent bug so will keep testing.

 

My software version is still 10.0.3 6071 and under System- Software Update, it sais last checked today… but last updated Aug 27. Is it possible for Roku/Telstra to push minor updates/bug fixes without it showing up as a full firmware build update?

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Closed Captions keep coming on when set to off

The firmware wasn't updated.

This was an update to Telstra's home screen app.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Bones2904
Level 1: Cadet

Re: Closed Captions keep coming on when set to off

 
mel369
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Mine has also seemed to have been fixed, hope it continues 

Retired21
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Update appears to have rectified the issue thankfully. We’ll done everyone 

noelym
Level 2: Rookie

Re: Closed Captions keep coming on when set to off

Turned on the TTV half an hour ago to a message that the box had been updated in relation to the captions issue. Didn't say what, but just to use the star button on the remote to turn the captions off. Hope that's the end of it.

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more