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Level 1: Cadet

Closed captions keep turning on

Every time we start a new show on Telstra tv, the captions keep coming on. We turn them off and then they automatically come back on. Any suggestions?

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4 REPLIES 4
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Level 1: Cadet

Re: Closed captions keep turning on

Same here. So annoying for the apps that you can't turn off the captions within the app. Thanks for posting. Now how to fix... 👀

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Support Team
Support Team

Re: Closed captions keep turning on

Hey @Koosh, please try a factory reset and then following our steps here: https://tel.st/j7947

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Level 1: Cadet

Re: Closed captions keep turning on

In all due respect that does not the question.

The problem is that when settings are entered and "Closed Captions"  is selected and "ticked"it does not remain off. When a viewing season is ended, the following day later. They do not stay off.

 

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Level 1: Cadet

Re: Closed captions keep turning on

I have the same problem on all 3 of our telstratv boxes. It started a month or 2 ago on all 3 boxes at the same time so I reckon it's got to be at telstra's end.

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