DJC2439
Level 1: Cadet

Disabling previously owned Telstra tv2 box

Someone is purchasing box office movies which are charged to my account 

I suspect they have a previously owned tv box I used to own 

I would like to either disable that device or prevent charges for box office movies on my account 

I do not know where that device is

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6 REPLIES 6
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Disabling previously owned Telstra tv2 box

Did you sell it/pass it on without factory resetting it and removing your account details?

 

Does the devicew show up in your account? or bill?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
DJC2439
Level 1: Cadet

Re: Disabling previously owned Telstra tv2 box

Yes 

 

device does not show up on my bill only details of the purchase and the cost

DJC2439
Level 1: Cadet

Re: Disabling previously owned Telstra tv2 box

No 

not a solution

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Disabling previously owned Telstra tv2 box

Depending where you are, I would suggest visiting a Telstra owned Telstra Shop, with your account /device details..  you'll probably have to have the actual device serial number, Device ID, MAC address/s maybe.

 

And of course, Telstra might not be prepared to help. That's why I suggest a store rather than the online/phone support

 

You could try telstra.com/tvsupport  but I am sure you will need to be able to identify the device somehow..

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Disabling previously owned Telstra tv2 box

The device is probably using your current Telstra ID.

Your options are to contact Telstra Support regarding possibly getting the device removed from your ID, or alternatively you could change your Telstra ID and password so the device is disabled.

 

In fact, you could try resetting your Telstra ID password as a first step.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Disabling previously owned Telstra tv2 box

Change your Telstra TV Box Office Password and PIN at telstratv.com.au -> settings

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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