Biltong
Level 1: Cadet

Forgot remote

I’ve forgotten my remote, and can’t access my Telstra tv using my pine app, because it’s using my hotspot and not the usual wifi... Is there anyway way to connect my app to my Telstra tv?

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2 REPLIES 2
SteveW_52
Level 21: Augmented
Level 21: Augmented

Re: Forgot remote

The TTV and your handset need to be on the same Wi-Fi network..

Stevo 52
Too many devices, probably an addict :-) also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
TommyR
Support Team
Support Team

Re: Forgot remote

Hi Biltong. 
 

You can certainly get a replacement Telstra TV remote. The cost of the replacement remote is $25. 
 

To get the replacement remote, you can head into your local Telstra Store https://tel.st/jhhcb or purchase by contacting our Telstra TV faults team on 132200 and say "Telstra TV. 

You can also get this arranged by contacting our team via the My Telstra App https://tel.st/qwt92. Once you are in the app, tap on the "Get Help" menu icon and then you will see a blue speech bubble on the bottom right of the app. Click on this and you will be able chat with our team, type "Telstra TV Fault" and a team member will get this sent out to you. 

Let me know how you go. 

Regards – Tom
 

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