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Level 1: Cadet

Foxtel now

Signed up for the $99.95 nbn package with free Foxtel now. Somehow it says I have redeemed the offer. I have not. It may have happened during the sign up stage at Telstra store but I have no user name or password. At least 5 visits to the store and 10 phone calls and no one can help. They just keep telling me it’s redeemed. Now 3 weeks since I signed up. All now ridiculous. How do I even know what my log in details are.

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Support Team
Support Team

Re: Foxtel now

Hello,

 

This is not good to hear at all. I recommend lodging a complaint via this link http://tel.st/9ye38 where a case manager will be assigned and will be in contact with you directly to discuss a solution further.

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