LethalD
Level 1: Cadet

Free Bigpond Movies

How do you redeem the 2 free Bigpond Movies we received?

 

Recently changed bundled plans that included a new Telstra TV and when we turn on the Teltra TV it tells us that we can watch 2 free Bigpond Movie rentals but we did not receive any voucher numbers to redeem these.

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11 REPLIES 11
RinaB
Telstra Products & Services Team
Telstra Products & Services Team

Re: Free Bigpond Movies

Hi

 

To redeem the two free movies just open the BigPond Movies app on your Telstra TV and register a new account.

No codes or anything needed, it'll recognise you're a new customer using TTV and credit will be applied to your account!

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CarolynLL
Level 1: Cadet

Re: Free Bigpond Movies

Hi, I see in my account that it says $0 credit, and it's looking like I'm going to charged for any movies that I want to rent. But I am supposed to get 2 movies for free. Can you offer any advice?Ta

IvanS
Support Team
Support Team

Re: Free Bigpond Movies

Hi CarolynLL, 

 

Have you registered for BigPond movies previously? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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PKSMITH
Level 2: Rookie

Re: Free Bigpond Movies

Did you work out how to redeem the voucher without a voucher code

 

PKSMITH
Level 2: Rookie

Re: Free Bigpond Movies

Tried 24/7 chat they could help and can't get through the bigpond movies 1800 number

 

Lindy
Telstra (Retired)
Telstra (Retired)

Re: Free Bigpond Movies

Hi PkSmith,

 

You can also contact BigPond Movies at help@bigpondmovies.com for further assistance. 

 

Kind regards 

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PKSMITH
Level 2: Rookie

Re: Free Bigpond Movies

I have also sent an email to help@bigpondmovies.com and waiting for a response

Klaus2
Level 1: Cadet

Re: Free Bigpond Movies

I have 13.98 credit in account, but it still asks me for a voucher code to redeem my 2 free movies. Why does everything have to be so complicated. You have to jump through hoop after hoop and still get nowhere!!!
Lindy
Telstra (Retired)
Telstra (Retired)

Re: Free Bigpond Movies

Hi Klaus2, 

 

Welcome to Crowd Support. 

 

Sorry to hear of the issues you are experiencing with your BigPond Movies service.

 

We have a BigPond Movies Team who can be contacted either via help@bigpondmovies.com or by calling 1800502502 for further assistance

 

Let us know how you go.

 

Lindy

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Klaus2
Level 1: Cadet

Re: Free Bigpond Movies

All resolved now. I phoned the 1800 No. got through within a minute and the lady fixed it up right there and then. However nowhere did it say that credit had been applied almost a month ago, and that you only have a month to redeem it. But all is well now. Thanks.
DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Free Bigpond Movies

Thanks for the update and glad that this has been resolved for you Smiley Happy 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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