Level 1: Cadet

Free Telstra TV

Answered

As i am already on the Telstra Everyday Bundle with home and broadband would i be entitled to a free Telstra TV box or would i need to change my package? I am happy with the bundle i am on and don't want to change but i don't want to have to pay nearly $200 for a Telstra TV box if i can help it.

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Support Team
Support Team
Accepted Solution

Re: Free Telstra TV

Hi @aussiemart

 

From my understanding the standard process to obtain a new device at no charge is to recontract on an in market bundle offer for 24 months.

 

I would recommend having a chat with our disconnections/loyalty team on 13 22 00 and say "disconnect" from 8am to 9pm EST.

 

Please let us know how you go.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Support Team
Support Team
Accepted Solution

Re: Free Telstra TV

Hi @aussiemart

 

From my understanding the standard process to obtain a new device at no charge is to recontract on an in market bundle offer for 24 months.

 

I would recommend having a chat with our disconnections/loyalty team on 13 22 00 and say "disconnect" from 8am to 9pm EST.

 

Please let us know how you go.

 

- Jimmy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Level 1: Cadet

Re: Free Telstra TV

Thanks Jimmy

gave them a call ended up changing plan but with free add-ons so basically the same plan but cheaper. Much appreciated you advise, thanks.

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