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Level 1: Cadet

HOW CAN I EXTEND MY BILL THAT'S ALREADY BEEN EXTENDED

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I am beyond frustrated, I have been trying to a) phone telstra and b) use the app to contact a person to extend my now overdue bill. I already had an extension to yesterday, have done a part payment and need to arrange a new payment extension. I just want someone to help! The automated telstra chat app is a complete piece of rubbish and keeps sending me in circles.

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: HOW CAN I EXTEND MY BILL THAT'S ALREADY BEEN EXTENDED

You can arrange a payment extension here. However, Telstra have suspended all late payment fees and collections activity until 30 April, so there's really no need to apply for a payment extension at this time.

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

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2 REPLIES 2
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Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: HOW CAN I EXTEND MY BILL THAT'S ALREADY BEEN EXTENDED

You can arrange a payment extension here. However, Telstra have suspended all late payment fees and collections activity until 30 April, so there's really no need to apply for a payment extension at this time.

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

View solution in original post

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Level 1: Cadet

Re: HOW CAN I EXTEND MY BILL THAT'S ALREADY BEEN EXTENDED

Thankyou - it will be paid in the next few days but I was panicking as I need my phone for working remotely. 

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