Exl
Level 2: Rookie

How do I access Amazon Prime Video streaming on our Telstra TV (Roku) interface ?

Answered
Why do Telstra lock the Roku and prevent us from adding/deleting apps?
1 ACCEPTED SOLUTION

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How do I access Amazon Prime Video streaming on our Telstra TV (Roku) interface ?

You can't access Amazon Prime Video through the Telstra TV at this time.

It is quite common for carrier controlled devices to limit the apps/services that are available through these types of devices. It is so they can provide technical support. If they allowed all of the available Roku apps then they would have no control over what was added and would have a hard time keeping their training up to date for their staff.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: How do I access Amazon Prime Video streaming on our Telstra TV (Roku) interface ?

You can't access Amazon Prime Video through the Telstra TV at this time.

It is quite common for carrier controlled devices to limit the apps/services that are available through these types of devices. It is so they can provide technical support. If they allowed all of the available Roku apps then they would have no control over what was added and would have a hard time keeping their training up to date for their staff.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: How do I access Amazon Prime Video streaming on our Telstra TV (Roku) interface ?

Also its Roku that have the rights to the app, not Telstra.

For Telstra or any third party company using Roku's 'export' version of its hardware, they need to separately negotiate with both Roku and the company the app pertains to to be able to make it available.
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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