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Level 1: Cadet

I need a new remote

Answered

My Teltra TV remote has failed.

How can I contact Telstra to request a new one?

Seems I can't make direct contact with Telstra because everything is closed down due to the virus situation. I've tried the phone, the website and the various Telstra apps.

Thanks in advance for any assistance.

Paul

1 ACCEPTED SOLUTION

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Level 20: Director
Level 20: Director
Accepted Solution

Re: I need a new remote

You should be able to order on-line as an accessory. I have seen it in the Telstra Plus store, so if you have enough rewards points, you may be able to use them to acquire it as well. Also your local Telstra Shop may have some in store.

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2 REPLIES 2
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Level 20: Director
Level 20: Director
Accepted Solution

Re: I need a new remote

You should be able to order on-line as an accessory. I have seen it in the Telstra Plus store, so if you have enough rewards points, you may be able to use them to acquire it as well. Also your local Telstra Shop may have some in store.

View solution in original post

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Level 19: Deputy Director
Level 19: Deputy Director

Re: I need a new remote

If you want it quickly, I would steer clear of ordering online and go directly to your local store, you'll likely be waiting 3+ weeks for online orders.

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

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