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Level 1: Cadet

Is anyone else having trouble with 7plus on Telstra TV?

Answered

Other apps are OK but 7plus just goes on and on trying to load until it goes back to screensaver

1 ACCEPTED SOLUTION

Accepted Solutions
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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Is anyone else having trouble with 7plus on Telstra TV?

@CelticC,

 

Are you able to try removing the app and re-installing it?

 

To do this:
Go to App Store and select the 7Plus app, then click on the * button.
Another screen will appear with an option to Remove app select it and click OK. 
To reinstall it go through the same process except use the Install app option.

Let me know how you go with this
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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View solution in original post

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4 REPLIES 4
Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Is anyone else having trouble with 7plus on Telstra TV?

@CelticC,

 

Are you able to try removing the app and re-installing it?

 

To do this:
Go to App Store and select the 7Plus app, then click on the * button.
Another screen will appear with an option to Remove app select it and click OK. 
To reinstall it go through the same process except use the Install app option.

Let me know how you go with this
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Highlighted
Level 1: Cadet

Re: Is anyone else having trouble with 7plus on Telstra TV?

Thank you for your help. I reinstalled the 7plus app and it is now working.
Highlighted
Level 1: Cadet

Re: Is anyone else having trouble with 7plus on Telstra TV?

Thank you. I reinstalled the 7plus app and it is now working.
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: Is anyone else having trouble with 7plus on Telstra TV?

Thanks for getting back to us @CelticC

 

Glad to hear everything is now up and running on the device.

 

If you need any further help or support we are here online 24/7.

 

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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