Level 1: Cadet


Cannot stream Netflix. When loading a movie it will not load. Have reset modem and Telstra . Still will not stream

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Level 7: Deputy Inspector


You really need to add a bit more information - what sort of Telstra connection do you have - what model modem? does netflix return any error messages?
Old IT/Comms curmudgeon - did tech support for Alcatel System 12 Exchanges in my day - designed a bunch of stuff for Optus.
Telstra (Retired)
Telstra (Retired)


Hi @bigjohnh,


We do have some great posters on CrowdSupport who will be able to help you if you post the information they request, but we also have an NBN Technical Support Team available on 1800 834 273 who are always happy to help 24x7. They can run through some troubleshooting with you to work out where the problem lies and get it resolved as quickly as possible

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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