Level 1: Cadet

Nrl Live pass not working

Yesterday and today live pass isn't working. I need my footy fix, help!

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Support Team
Support Team

Re: Nrl Live pass not working

Hi @AC32


Thank you for your post, my apologies for any issues you're experiencing with the NRL Live App. 


Are you getting any error messages when you try to access videos?

Is this for all videos including full match replays and highlights? Or does it only impact live streaming? 


Do you have the same issue on both Wi-Fi and 4G connections? 


How did you subscribe? (Google Play/iTunes, Telstra Mobile customer) 


What device are you using to access the NRL Live App? (mobile/tablet, make/model etc)

What version of iOS or Android is your device running? 


Have you uninstalled and reinstalled the NRL Live App to see if this assists? 

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