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Level 3: Gumshoe

Pay for HD but only receive SD stream

I recently bought Invisible Man HD movie and rented Dark Water HD movie and both stream as SD. I don’t have this issue with NF, STAN or Disney. Why would this be happening only with TBO.

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3 REPLIES 3
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Level 25: The Singularity
Level 25: The Singularity

Re: Pay for HD but only receive SD stream

What device are you watching on?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 3: Gumshoe

Re: Pay for HD but only receive SD stream

Television. Never a previous problem using TBO on this device nor do I suffer same from other content providers?

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Level 25: The Singularity
Level 25: The Singularity

Re: Pay for HD but only receive SD stream

Normally if you have bought or rented in HD, that's all you get access to. You can't view the SD version. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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