Picture zoomed in

[Sheenaa]

There’s something wrong with the new Telstra tv2. The picture zooms in when watching channels 7, 9 and 10. Only happens when watch those 3 channels. Any idea with what could be happening. It’s not my tv or the hdmi cable as it works perfectly fine with the older Telstra tv.

[Janelle10]

Having this exact same issue it’s driving me nuts and I can’t find a solution!

[Nicoles30]

Having the same issue and we can’t work out why 

[joodoff]

Same!  We have three Telstra TVs and it only happens with the new device which we claimed a few months back. Have to restart it for it to fix but it returns eventually.

[Sheenaa]

theres Definitely an issue with the new device, I went back to the old device and haven’t had any problems. I even factory reset the tv2 but still continued to have a zoomed in picture.

[Sheenaa]

I went back to using the old device. Was sick of trying to watch tv while the picture was zoomed in. Definitely and issue they need to get on top of.

[Sheenaa]

Yep, it’s rather frustrating. I reset, changed cords and factory reset the device but it continues to switch to a zoomed in screen within 30 seconds.

[Monny3]

Ours does this too. Any solutions?

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@Sheenaa wrote:

There’s something wrong with the new Telstra tv2. The picture zooms in when watching channels 7, 9 and 10. Only happens when watch those 3 channels. Any idea with what could be happening. It’s not my tv or the hdmi cable as it works perfectly fine with the older Telstra tv.

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[ChelseaDame]

We are having the same issue on Telstra TV 3 it's less than 3 months old and it has all all sorts of issues this being the latest in a long line. There's very little help from Telstra and as far as I can see there's no response from Telstra, what are they doing about it??

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[Jupiter]

Have you contacted Telstra? You need to do that by sending a message using the My Telstra app on your mobile and tapping on the blue icon in the bottom right corner of the Get Help screen.