Level 1: Cadet

Prepaid Sim Activation problems

Hi. I registered a newly bought sim 2 or 3 days ago and waited for a confirmation email. Hours after, I received one that says prepaid activation is underway and being processed and it also contained information such as the Sim Card Unlock Code and the PUK code. I waited for 24 hrs but havent received an email confirming the activation. So i called the telstra hotline, talked to a representative and said that i the registration didnt come through successfully so he had to activate it for me. And awhile ago today, i received an email that says my prepaid activation was successful (**message doesnt contain a new sim card unlock code/ PUK code). So when i tried to unlock my phone with the old unlock code, i wasnt able to and my sim got locked. I need help please.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Prepaid Sim Activation problems

Your puk code should be the same but if it isn’t working try here: https://service.telstra.com.au/general/pinpuk/pukCodeRetrieval.html
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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