HelgaBarrell
Level 1: Cadet

Recovering purchased movies from TelstraTV after factory reset

Hi there - my Telstra TV wouldn’t connect to the internet (error 006) so I followed the trouble shooting including doing a factory re-set after all other steps failed. How do I recover my movie purchases? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Recovering purchased movies from TelstraTV after factory reset

You should just have to log back in to Bigpond Movies.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
HelgaBarrell
Level 1: Cadet

Re: Recovering purchased movies from TelstraTV after factory reset

You’d think :-) did that but the whole library is gone.
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Recovering purchased movies from TelstraTV after factory reset

You will need to give Bigpond Movies support a call on 1800 502 502 later today to find out what's gone wrong.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more