Level 1: Cadet

Redeeming credit

Will not let me redeem credit for Telstra tv box office.. is always saying try again having trouble.. has anyone been able to redeem at all ?

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Support Team
Support Team

Re: Redeeming credit

Hi @Shona22,


If this is in regards to an offer you're trying to redeem that's from Telstra Plus, I'd recommend rebooting the device you're trying to redeem on. If this doesn't help, please clear the cache & browsing data.


If you're still having trouble & need any assistance with Telstra Plus, you can seek this here


Please choose "Entertainment & Apps" & then "Telstra Plus" from the drop-down options.


If you need any assistance with Telstra Box Office, please email us at boxofficesupport@telstratv.com and we will get back to you shortly.


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