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Level 1: Cadet

Remove a pack from foxtel

Answered

I've been trying for over a month to remove the sports pack from my foxtel now and it just won't budge.  I get an error every time.  I don't want it now AFL season is over and it's really irritating that everything i try doesn't work.  I don't want to have to call telstra as i don't have that much spare time to wait on hold!

 

Can anyone suggest anything?  Have tried in the app itself.  Have tried the telstra 24/7 app (which seems to think the foxtel doesn't exist even though i have clearly used those details for it).

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Remove a pack from foxtel

Foxtel Now is managed by Foxtel themselves with regards to billing and any issues, so maybe posting on the Foxtel Community if there are any general issues that could be at play they might be able to help otherwise calling Foxtel would be your best bet. http://community.foxtel.com.au

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Remove a pack from foxtel

Foxtel Now is managed by Foxtel themselves with regards to billing and any issues, so maybe posting on the Foxtel Community if there are any general issues that could be at play they might be able to help otherwise calling Foxtel would be your best bet. http://community.foxtel.com.au

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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