Level 1: Cadet

Screen is green

Our tv goes through normal start up when plugging in the Telstra box but once it’s done the screen immediately goes green and won’t change. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Screen is green

Hi Jay, 


Thanks for using Crowd Support and posting about the Telstra TV. This might be an issue with the HDMI cable being used or the cable setup. Does this still happen when using a different cable or port on your TV? 



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more