Dans-bill
Level 1: Cadet

Someone is downloading movies on my telstra box office account.

Answered

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not showing on my transaction so I don't need to worry. Well, now someone has just put $103.00 on my bill and I am not looking forward to sitting on hold for another 40 minutes when this should have been worked out the first time. Does anyone from telstra actually look at this, or am I just ranting to the masses... Please contact me telstra,

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Someone is downloading movies on my telstra box office account.

Is it appearing on your Telstra Bill, or your Bank Statement?

 

If it's appearing on your Telstra Bill, you will need to contact Telstra on 132200 or Chat using My Telstra app. Crowdsupport is primarily a customer 2 customer forum and nobody has access to account information or billing systems.

 

If it's on your Bank Statement, call your bank and lodge a disputed transaction notice.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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6 REPLIES 6
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Someone is downloading movies on my telstra box office account.

Is it appearing on your Telstra Bill, or your Bank Statement?

 

If it's appearing on your Telstra Bill, you will need to contact Telstra on 132200 or Chat using My Telstra app. Crowdsupport is primarily a customer 2 customer forum and nobody has access to account information or billing systems.

 

If it's on your Bank Statement, call your bank and lodge a disputed transaction notice.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Someone is downloading movies on my telstra box office account.

Do you have a Telstra TV device no? Did you have a one previously, that you have passed/sold on perhaps?

 

A recent post here was a customer who sold on their TTV without resetting it, so there account details were still available on the device.

 

You should change your Telstra ID password/details, to thwart whoever is doing the renting. If you can't do it yourself, Telstra support can do it - mention that when you cantact them.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Csm001
Level 1: Cadet

Re: Someone is downloading movies on my telstra box office account.

Same thing has been happening to me- I logged into my account online changed my password and added a pin but even in my own tv I didn’t need to sign in or use a pin. I have been refunded but I expect whoever is using my account still has access. Their security is a joke

ACroker
Support Team
Support Team

Re: Someone is downloading movies on my telstra box office account.

Hi, I would agree with what Jupiter has said here. If it is appearing on your Telstra bill, please get in touch with us directly, otherwise, if it is appearing on your bank statement you will need to contact your financial institution. Either way, if you need assistance with it for whatever reason please get in touch with us on one of the social channels and we'll be happy to help.

- Ash

Josh231
Level 1: Cadet

Re: Someone is downloading movies on my telstra box office account.

Im having the same issue. My device was stolen and I have been trying for over a month to get it sorted. I'll be talking to the ombudsmen this week as their live chat support is a joke and their phone support staff keep pushing me onto the live chat.

roshirina
Support Team
Support Team

Re: Someone is downloading movies on my telstra box office account.

Hi Josh231

 

We'd like to look into this and work towards a solution. A pm's been sent to you, to get started.

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