Level 1: Cadet

Telstra Box Office TV playback error

I am trying to watch a rented telstra box office movie on my iPad, that i rented on my iMac. When i try to play it comes up with a PLAYBACK ERROR
Content Tree Response Invalid (No key for na.)

SUPER frustrating with this new system, the bigpond movies app has been taken from my TV and now it hardly works. Help please telstra ???

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Telstra Box Office TV playback error

Hi addison12. 

Sorry to hear you are having a problem with  your Telstra Movies. 

This has been re-named Telstra Box Office. We have a support page here where you can find solutions to common problems with this service. 

If that does not help, we also have a dedicated support contact team to assist you with this who you can contact here https://tel.st/c8dlf.


Let us know how you go. 

Regards - Tom


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra TV

Telstra TV helps you find and discover more of what you love.

Find out more