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Telstra Box Office TV playback error

I am trying to watch a rented telstra box office movie on my iPad, that i rented on my iMac. When i try to play it comes up with a PLAYBACK ERROR
Content Tree Response Invalid (No key for na.)

SUPER frustrating with this new system, the bigpond movies app has been taken from my TV and now it hardly works. Help please telstra ???

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Support Team
Support Team

Re: Telstra Box Office TV playback error

Hi addison12. 

Sorry to hear you are having a problem with  your Telstra Movies. 

This has been re-named Telstra Box Office. We have a support page here where you can find solutions to common problems with this service. 

If that does not help, we also have a dedicated support contact team to assist you with this who you can contact here https://tel.st/c8dlf.

 

Let us know how you go. 

Regards - Tom

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