Denis4680
Level 3: Gumshoe

Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Setting up a Telstra TV 3 (Telstra TV 4701TL - Software version 10.0.3 Build 6071) and so far have been overall happy with the features added to my old non smart TV. The seamless integration of the advanced remote controlling both TV power/volume as well as the TTV3 is great. All the apps work well.

 

My biggest frustration with the system is how the TTV3 appears to have no way of managing the Free to Air television stations. No way to delete unwanted channels. No way to create favourite channels. No way to reorder the list of channels. No way to seperate radio from TV stations. In my region I end up with a list of 83 FTA stations - many being radio stations, or SD/HD duplicates or regional/city duplicates.

 

Scrolling through all those unwanted channels is not a pleasant user experience. Out of the 83 stations found , I’m really want to easily switch between about 12 of them.  The built in TV guide would be so good if it wasn’t cluttered up with all those unwanted stations etc.

 

I would think this could be resolved through a firmware/software update… but noticed multiple past posts about this issue… so seems odd that is has not already been addressed by Telstra/Roku.

 

There was a workaround that described a way to do a full scan with no aerial attached (to clear all channels) and  then search till it finds its first channels and stop the scan. Then manually scan each frequency and checkmark each channel you want to add individually.

 

Unfortunately even this workaround seems to have been partly broken… most likely by a firmware update.

 

For me, I have to scan up to about 43% before stopping the scan. At this point it has found Multiplex Channel 40, which includes 17 TV radio stations. (SBS) I can then go to manual scan, when I scan Channel 41, it finds ABC including 16 TV/radio stations. I can then checkmark the ones I want to keep… but regardless of what channels are marked with checkmark, all channels that are found are added (regardless if check marked or not)

 

So the best I can achieve with this work around is skipping an entire multiplex channel. Here are the channels in my region…

 

40 - SBS (17 channels)

41 - ABC (16 channels)

42 -  Channel 7 (8 channels)

44 - Channel 10 (8 channels)

45 - Channel 9 (10 channels)

46 - Prime (regional 7) (8 channels)

47 - NBN (regional 9) (9 channels)

48 - Win (Regional Channel 10) (7 channels)

 

So, I can skip manual scan of multiplex 46, 47, 48 to eliminate the regional duplicates. But still no way to remove the HD and SD duplicates or radio stations.

 

If anyone has found a way to remove unwanted station - please chime in! If any Telstra techs read this, would be great if could advise if there are plans for Telstra/Roku to improve the way the TT3 manages its free to air channels. Either the ability to delete unwanted, or mark/view favourites only… or at the very least reorder the stations so the ones I want are grouped together.

 

Thanks.

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11 REPLIES 11
RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

It may be faster to change channel by entering its number than by scrolling.

The TV guide interface is provided by Telstra, so they'd need to implement favourites.

I'll have a look at the checkmarks in manual scan.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Denis4680
Level 3: Gumshoe

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Thanks for the reply RokuMalcolm. Yes, entering the channel number is an option… although still a bit awkward as no numbers on the hardware remote so have to bring up the onscreen keypad and arrow around… 

 

Also the iOS Telstra app is quite good and has a grid view for channels which is faster than scrolling. … but my preference would be to use the tv remote rather then messing with my phone …


I guess another option would be to input switch to the tv for FTA and utilise it’s ability to manage channel favourites… and switch back to the Telstra tv for YouTube, Netflix etc.  But with FTA TV integrated into the TTV3, would be nice if I didn’t have to. The best thing about it is it makes an old tv feel like a new smart tv!


It just seems odd that the ability to manage favourite antenna stations is totally missing! With a regional duplicate as well as an SD and HD version of each… many stations have 4 versions of the same channel! And it’s not easy to differentiate a radio station from a TV station… Would be so good if you could just delete or hide all the unwanted stations found in the scan. Fingers crossed a future update will add this ability!!

Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Hi @Denis4680 

 

It's been my pet hate with the TelstraTV for a very long time.

 

Since we can't remove unwanted channels presently I don't use the TTV for free to air viewing.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

I think your manual channel selections are being overridden by the daily background scan.

I'm creating a ticket for this issue.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Denis4680
Level 3: Gumshoe

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Thanks for creating a ticket on this.

 

So for me, once I’ve done either a full scan… or manual scans… if I go back to manual scan and scan a relevant channel/frequency… it shows all channel with a ticked checkbox. I cannot even arrow right to highlight the channels or check or uncheck as I guess they are already added with no option to remove them.

 

If I clear all stations by scanning with aerial unplugged, at that point I have no option to do a manual scan as it seems to need at least some channels before manual search is possible. So I scan until it finds the first stations for me which is Channel 40/613500kHz SBS. I have to wait till about 43% of the scan before I stop it and at this point it has already added all 17 SBS television and radio stations… so if I manual scan channel 40 now, all are checkmarked and I’m unable to arrow right to change anything.

 

I can now manually scan the other channels though, (41,42,44,45,46,47 and 48). When I do the manual scan for the first time, I can arrow right and then arrow up and down through the stations found. I can checkmark them on and off. But once I go back home, or back to manual scan another channel… all stations found have been added, regardless of if I checked them or not…and therefore I can no longer arrow right over those channels as they are all checkmarked.

 

Unless there is something I am meant to press after I checkmark them to ‘apply’ my choice. Using the back button or home button after checkmarking results in all channels being added rather than only the ones I checkmarked. I’ve tried the star button and play button… but nothing seems to make any difference. 

Denis4680
Level 3: Gumshoe

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

If there was an update that fixed the function to individually choose channels to add when performing manual scan… would be great if could also add function to run manual scan even when channel list is empty. This would essentially solve the issue allowing full control over what station are added to the users list of Free to air TV and radio…

Denis4680
Level 3: Gumshoe

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Yes, you are quite right about the daily background scan. The prime, NBN and Win stations I had skipped in the manual scanned reappeared. 

I tested one more time to be sure, so cleared all stations, did the manual scan skipping Prime, NBN and WIN. At this point, those stations did not appear when I scrolled through channels or in the TV Guide. I checked again a few hours latter and those skipped stations were still missing. But when I checked again about 12 hours latter, NBN, PRIM and WIN were back.

 

So, I’m back with all 83 channels, and the manual scan workaround is a waste of time.

 

Really just need an extra menu in the settings that allow users to toggle channels on/off and perhaps  even reorder where stations appear in this list. Please Telstra/ROKU!! I’m sure all TTV users would appreciate this!

RyanH
Support Team
Support Team

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Thank you for this update Denis. We will pass this feedback on around these toggle options. If you ever have any questions feel free to reach out to us here. - Ryan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

The manual channel scan is intended to be used to select which version of a duplicate channel should be used. It is not for hiding channels.

There should only be duplicate channels in the EPG when they have a different channel number.

Some channels don't have an assigned channel number, so are allocated a number by the device, starting at 350.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Denis4680
Level 3: Gumshoe

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Hi RokuMalcolm. Yes, appreciate this may not be the intended use of the manual scan. Was trying as a potential workaround as the software offers no alternative for managing duplicate stations. And by duplicate, I simply mean multiple stations assigned different channels that are essentially broadcasting the same thing.  For example… If I have a HD tv, I only need the HD version of each station… why not have the option to remove the unwanted SD versions.

 

I hope Telstra/Roku can assess this as a worthwhile feature for its software developers to implement.

 

I’ll illustrate the severity of the issue for me by listing the stations my Telstra TV finds in a scan below.


You will notice 6 different stations broadcasting the main Channel 7 programming. Another 6 versions of the primary Channel 9. Channel 10 has 5 different stations broadcasting the same content…. Etc etc Having 21 radio stations mixed in with the tv stations list doesn’t help either.

 

In total there ends up being 37 duplicates out of the 83 stations found… See below…

 

7 - 7 Gold Coast

70 - 7HD Gold Coast

71 - 7 Gold Coast

6 - Prime7 Gold Coast

60 - Prime7 HD Gold Coast

61 - Prime7 Gold Coast

(5)

 

72- 7Two Gold Coast

62 - 7Two Gold Coast

(1)

 

73- 7mate Gold Coast

74 - 7mateHD Gold Coast

63 - 7mate Gold Coast

(2)

 

76 - 7flix Gold Coast

66 - 7flix Gold Coast

(1)

 

78 - Racing.com

68 - Racing.com

(1)

 

65 - ishopTV

 

———

 

9 - Channel 9 Gold Coast

90 - 9HD Gold Coast

91 - Channel 9 Gold Coast

8 - Nine-NBN Gold Coast

80 - 9HD Gold Coast

81 - Nine-NBN Gold Coast

(5)

 

92 - 9Gem Gold Coast

95 - 9GemHD Gold Coast

82 - 9Gem Gold Coast

85 - 9GemHD Gold Coast

(3)

 

 

93 - 9Go! Gold Coast

99 - 9Go! Gold Coast

83 - 9Go! Gold Coast

88 - 9Go! Gold Coast

(3)

 

 

94 - 9Life Gold Coast

84 - 9Life Gold Coast

(1)

 

96 - 9 Rush Gold Coast

 

97 - Extra

87 - Extra

(1)

 

 

 

1 - 10 HD

10 - 10

15 - 10 HD

5 - 10SD Gold Coast

50 - 10HD Gold Coast

(4)

 

 

11 - 10 Peach

52 - 10 Peach

(1)

 

12 - 10 BOLD

51 - 10 Bold

(1)

 

13 - 10 SHAKE

 

16 - TVSN

54 - TVSN

(1)

 

17 - SpreeTV

 

53 - Sky News Regional

 

55 - GOLD

——

 

2 - ABC TV

20 - ABCTV HD

21 - ABC TV

(2)

 

22 - ABCKids/TVPlus

 

23 - ABC ME

 

24 - ABC NEWS

 

25 ABC BRISBANE

 

26 - ABC RN

 

27 - ABC Classic

 

28 - Triple j

 

29 - Triple j unearthed

 

200 - Double j

 

201 - ABC Jazz

 

202 - Kids Listen

 

203 - ABC Country

 

204 - ABC NewsRadio

 

—-

 

3 - SBS ONE

30 - SBS ONE HD

(1)

 

31 - SBS VICELAND

 

32 - SBS WORLD MOVIES

 

33 - SBS Food

 

34 - NITV

 

36 - SBS Arabic 24

304 - SBS Arabic24

(1)

 

37 - SBS Radio 1

301 - SBS Radio 1

(1)

 

38 - SBS Radio 2

302 - SBS Radio 2

(1)

 

303 - SBS Radio 3

 

39 - SBS Chill

306 - SBS Chill

(1)

 

305 - SBS PopDesi

 

307 - SBS PopAsia

 

Total Stations found:

83

 

Total duplicates (station broadcasting same content as another)

37

 

Total Radio Stations

21

 

 

Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra TV 3 - Free to air channels: creating favourites or removing unwanted channels.

Hi @Denis4680 

 

I'd be happier if for starters they allowed us to remove the radio stations, even if its to a different tab.

 

And you right (I think it was you) on a different post about many of us just watch the HD channels, so removing the basic ones would be nice. It's not until you go from 70 to 7 that you realise just how bad SD channels look.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.

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