First check internet for Support...Oh good , info here....
"f you haven’t received your bonus offer code please call us on 13 22 00 and we’ll organise a new one."
Well this should be easy according to that!!!
Ok called Telstra 132200, Said magic words of Telstra TV and Sales to the voice recog system.
Ended up in Sales with Faith D644347 (who was alway polite), Faith didnt really know how to get me the code started down the path of me going to Stan, I quickly shut that down (politely of course). So she called through to TelstraTV assurance for further assistance.
She came back with some steps on how to get it. It took a while for email to come through so asked her to read steps, undfortunately wasnt very sure of herself on what to do even reading back the steps. She put me on hold to talk to TelstraTV Assurance again....
For the record: Eventually got the email, so followed the steps on my mobile (didnt tell me which phone to do it on). I did this whilst waiting on hold...
- Download the Telstra TV+ App:
- iPhone and iPad - tap the App Store icon
- Android - tap the Play Store icon
- Search Telstra TV+
- Download and install the App
Click My Offers in the side menu
Except only offers I see here are for 1 months free trials for the usual steps..No 3 month stan offer, so that information was a bust.
After being on hold a little while...BAM dropped into a new person who didnt know my story...Sadly Faith no More...
Spoke to Assurance, requested to have either the 3 month voucher code sent or added to https://tv.telstra.com.au so I could redeem it.
Gentelman on end of line (didnt catch his name), said cant send code but has a solution that will "hopefully" work. Wanted me to perform a factory reset on my Telstra TV. (aargh)... Refused this as I cant see how hardware reset and getting a code has any direct relationship (plus selfishly I didnt want to drive to my telstraTV as ii's 30 minutes away from where Im living at the moment and also didnt want to set it up again from scratch because who knows what will break this time).
I stood my ground and asked him to work an alternative solution to get the STAN voucher code...So back to Sales. (Ensured I told him to Voice Switch me this time and introduce me so I know my story had been conveyed).
Got Jazzy (Im sure its not spelled that way, but my way is much cooler). Jazzy directed me to Stan website
where she said I could add my credit card details and then see if the offer there. Ok not a great start here. Went there, the first thing it actually asks me for is my Voucher Code.....*sigh* I dont have one (Oh thats my initial problem isnt it?).
Jazzy then said on my behalf she is going to email Stan and get me the voucher codes. I have no problems with this, great that Jazzy is taking it into her hands...so cant fault that.
However, I have also lodged a formal complaint with Ryan in Telstra System SEBEL just so there is a record and to have this case managed, but also to highlight to Telstra they have an endemic lack of knowledge re this heavily marketed campaign to offer TelstraTV free subscriptions (as evidenced by several crowdsupport and whirlpool articles).
So now just waiting for my voucher codes.....wish me luck!