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Lotusfrog
Level 3: Gumshoe
July 2018
Answered
Your 3rd of July 2018 update broke Youtube. The audio is seriously out of sync and videos aren't playing properly. I've tested other apps like Nine and the audio was fine. YouTube app works fine on the xbox. It is since the update.
Are you working on fixing this?
Are you working on fixing this?
Solved! Go to Solution.
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GeeDee57
Level 2: Rookie
July 2018
Accepted Solution
I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update
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Level 24: Supreme Being
July 2018
Re: Telstra Tv 3rd July update
The core problem is a google issue which is causing problems with Roku devices and some smart TV's
However Roku has also been engaged to rollback to the previous build until the Youtube issue is sorted
However Roku has also been engaged to rollback to the previous build until the Youtube issue is sorted
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Lotusfrog
Level 3: Gumshoe
July 2018
Re: Telstra Tv 3rd July update
Ah okay, thank you for that. I'll just use the xbox in the meantime then
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joshcuboz
Level 2: Rookie
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GeeDee57
Level 2: Rookie
July 2018
Re: Telstra Tv 3rd July update
Same problem here. Not all YouTube videos but every video on some channels.
Very annoying
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GeeDee57
Level 2: Rookie
July 2018
Accepted Solution
I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update
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Lotusfrog
Level 3: Gumshoe
July 2018
Re: Telstra Tv 3rd July update
I just did the same and videos are now working for me too.
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Level 24: Supreme Being
July 2018
Re: Telstra Tv 3rd July update
Telstra had to get Roku to roll back the update due to Google's current YouTube issues.
When that's resolved the update will get pushed back through
When that's resolved the update will get pushed back through
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator