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Level 3: Gumshoe

Telstra Tv 3rd July update

Answered
Your 3rd of July 2018 update broke Youtube. The audio is seriously out of sync and videos aren't playing properly. I've tested other apps like Nine and the audio was fine. YouTube app works fine on the xbox. It is since the update.
Are you working on fixing this?
1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2: Rookie
Accepted Solution

Re: Telstra Tv 3rd July update

I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Tv 3rd July update

The core problem is a google issue which is causing problems with Roku devices and some smart TV's

However Roku has also been engaged to rollback to the previous build until the Youtube issue is sorted
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 3: Gumshoe

Re: Telstra Tv 3rd July update

Ah okay, thank you for that. I'll just use the xbox in the meantime then Smiley Happy

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Level 2: Rookie

Re: Telstra Tv 3rd July update

I'm having the exact same problemSmiley Sad
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Level 2: Rookie

Re: Telstra Tv 3rd July update

Same problem here. Not all YouTube videos but every video on some channels. 

 

Very annoying

Highlighted
Level 2: Rookie
Accepted Solution

Re: Telstra Tv 3rd July update

I've updated the software on the Telstratv box and now the previously unsyncronized videos are working perfectly.
Interestingly, the update supplied was "from version 8.0.6.88 to version 8.0.6.73". Presumably this is downgrading back to the pre 3rd July update

View solution in original post

Highlighted
Level 3: Gumshoe

Re: Telstra Tv 3rd July update

I just did the same and videos are now working for me too. 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Tv 3rd July update

Telstra had to get Roku to roll back the update due to Google's current YouTube issues.

When that's resolved the update will get pushed back through
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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