Luna91
Level 1: Cadet

Telstra tv box no sound on apps

My Telstra tv box will play picture and sound on live tv but on any of my apps (Netflix, Stan, youtube) I have no sound

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5 REPLIES 5
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra tv box no sound on apps

Have you done any troubleshooting? basics like power cycling or restarting the TTV?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Luna91
Level 1: Cadet

Re: Telstra tv box no sound on apps

I have restarted the tbox and the tv, checked all connections, pulled out and reinserted all cables on both the tbox and tv. 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra tv box no sound on apps

Was this all working OK until recently?

Is your TTV connected to the internet (modem) by Wi-Fi or cable?

Do you know if it has received a firmware update recently - coinciding with the problem?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Luna91
Level 1: Cadet

Re: Telstra tv box no sound on apps

It was working yesterday fine, it is connected to the internet through a wifi signal. I am not sure if there was an update or not.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra tv box no sound on apps

That would suggest that something has changed, either with the TTV ot perhaps modem..  are any other devices having problems that you know of?

 

The fact that live TV is OK but not the apps, makes me think an internet problem..  if you are able to, it would be good to try an ethernet cable instead of Wi-Fi for the TTV connection - even if it is just briefly, to check that out..

 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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