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Level 3: Gumshoe

Telstra TV Box Office is down

Telstra TV is working but Box Office is not working on Sat 29th June.  The website seems to be down as well. What is going on?

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7 REPLIES 7
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Level 1: Cadet

Re: Telstra TV Box Office is down

Same mine isn’t working either. Just googling to see if anyone else has an issue and came across this.
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Level 1: Cadet

Re: Telstra TV Box Office is down

Mine saying "Log In Error"  Tryt again lkater of call 1800502502 ..been on the annoying line for 22 minutes giving up. 

back to youtube.

 

 

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Level 1: Cadet

Re: Telstra TV Box Office is down

Me too, hired a movie went to watch it an hour later and it wont work. Tried Smart Tv Box Office app, an older Telstra TV box, and a newer Telstra TV box, but the same issue every time. Since about 630pm tonight.
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Level 1: Cadet

Re: Telstra TV Box Office is down

Same here. Really annoyed. They should put something in their website rather than nothing.
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Support Team
Support Team

Re: Telstra TV Box Office is down

Some customers may be experiencing an issue with Telstra TV, Telstra TV Box Office and the Telstra TV Plus app. We’re working to restore services as soon as possible. I’m sorry for any inconvenience. - Matthew.

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Level 1: Cadet

Re: Telstra TV Box Office is down

Any updates? It is still not working for me, been 3 days now.
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Support Team
Support Team

Re: Telstra TV Box Office is down

It appears to be working correctly now when I check on my laptop & mobile.

 

If you're still having trouble, I'd recommend rebooting the device you're using. If that doesn't help, please clear the cache & browsing data then try access the page again.

 

You're welcome to contact our Telstra TV Box Office team via email on boxofficesupport@telstratv.com. They will get back to you within 24 hours. Alternatively, call 1800 502 502.

 

If you have any issues or need assistance with Telstra TV, our Telstra TV Assurance team will help assist & you can contact them on 132200. Please say 'Telstra TV' then 'Faults' when prompted.

 

Please let me know how you go.

____________________

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Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

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