Dizzyliz77
Level 1: Cadet

Telstra TV box office purchases

I’ve just paid for a movie through my telstra TV box office app, it shows up in the app under purchases but when I try to play the movie on my tv, it’s asking me to pay for it again and doesn’t show up in purchases, can anyone help? 
thanks heaps 

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV box office purchases

Is your Telstra TV signed in under the same login as the app?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
shopgirl01
Level 1: Cadet

Re: Telstra TV box office purchases

My understanding with Telstra Box Office is, if you purchase a movie on a specific device, that is the device you have to watch the movie through, example being, that I have two Telstra TV boxes, but I had to select which TV to watch it from.  

Maybe next time when you purchase a movie through your TV, see if it is available to view on your phone.


Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV box office purchases

You can register up to 5 compatible devices to your Telstra TV Box Office account and watch your rentals and purchases on all of them. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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