Level 1: Cadet

Telstra Tv Box won’t connect

I’ve had my Telstra tv box for about 15 months, I’ve never had an issue with connecting it to my hotspot on my iPhone, then all of a sudden it wouldn’t connect the first time and it would say restart device, so I’d reset the Telstra tv box and it would connect straight away, now I have to reset it 500 times and it still won’t connect I’ve tried everything, unplugging it other hotspot networks and still nothing, sometimes it will connect on the off chance but I give up after 45mins of trying. Please help! 

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Support Team
Support Team

Re: Telstra Tv Box won’t connect

Hey @Donnalee85, thanks for reaching out and sorry to hear of the troubles you're having. Can I please confirm, have you tried a factory reset? 

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