Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Telstra TV captures browser sessions, not devices
Got dudded by Telstra TV when renting a movie. We occasionally rent movies using a laptop (HDMI to tv), with laptop having a browser session logged into the telstra account.
Logged in tonight, paid the money. Go to watch it and it says I can't "replace a device". The problem being the device isn't the laptop, it's the damn browser session from the last few times we rented a movie this way.
We have 2 days to watch the movie before it expires, but cannot replace a device for another 10 days. To top things off it was a new release $20 movie.
Of course the 1800 502 502 number on the website is only staffed during business hours, according to the recorded message.
All in all - truly hopeless.Lost my business.
- 0 Likes
- 123 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Telstra TV captures browser sessions, not devices
Sorry to hear of the troubles @russ8. I recommend sending a message through to our team via the MyTelstra app (available 8AM-8PM) and they will be able to assist you with your inquiry.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
- 0 Likes
- 0 Replies