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RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

If you have this issue, which DVB-T transmitter are you using? https://ozdigitaltv.com/transmitters/QLD

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Thanks for that fix. I noticed that the TV guide on my phone has the correct times but the TV guide on the device doesn't and is showing DST. Don't know if that helps. I really don't want to factory reset given all the passwords for streaming services and catch up TV that may be affected. If someone could confirm that they;re not affected, that would be a big help.

 

Cheers

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Probably like Julezy, my signal is for "Brisbane" from the Mount Coot-tha site. I have a PC DVB card that provides all the data, and it lines up with the TTV data (as you would expect), and the frequencies from Mount Coot-tha.

 

Am I right in that the issue seems to be only an issue for SEQ and not all of Queensland? If so then it can't be an internet time source that's the problem.

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

That would be Gold Coast Mt Tamborine

it still says 10:46 which is DST 

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

Well so far it seems that all the people with the issue are in SEQ.

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV displaying incorrect time

Every couple of years the same problem pops up and it is is always for SEQ or the northern border regions of NSW (who have the opposite problem). Nearly every time it has been a case of a server being set incorrectly, or the IP addresses that have been allocated to services in the area as showing being located in the wrong place and hence throwing the time shown on devices off by an hour either direction. Once, it was the EPG being broadcast from a TV Transmitter that was sending the wrong time information.

 

At other times of year, the IP address assumed location problem does pop up when IP address allocations are moved. We've seen people in Perth switch to Eastern Time and vice versa for short periods of time.

 

The Daylight Savings problem doesn't normally affect other areas of Queensland because their access points into the national network don't straddle a Timezone border.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Makes sense. What I find strange is that even in the option to set the zone manually, the time is wrong for "Qld". Surely that wouldn't be based on IP address locations!

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Telstra TV displaying incorrect time

For the time reported on the Telstra TV's base functions, yes, you would expect the UTC offset to be overridden (unless the server is reporting the time incorrectly - ie it is reporting the UTC time as being UTC+1).

 

For times that are reported by the apps, if the IP address location is different, then the app may be using a stream applicable to the reported IP address location, rather than the manually set time zone.

 

for example: I'm in Victoria, on a Static IP address that shows up as being in Geelong (only off by 200km, but in SEQ that distance would cross the border), but Foxtel Now (direct through Smart TV as well as through Telstra TV) for a period last week was showing AEST (QLD) times. It reverted to AEDT after a couple of days. During this time, everything else was showing the correct time.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Interesting point. I also find it interesting then that both my mobile and the TTV run through the same router (though the mobile connects by wifi whereas the TTV is wired) so theerefore the same WAN IP, but the mobile app shows the TTV Guide with correct times whereas the TTV shows AEDT.

Denis4680
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

I still have the time being 1hr ahead on my Telstra TV.

 

I’m located on the Gold Coast. Tower I’m picking up is Mt Tamborine based on the frequencies…

 

Mt Tamborine403573Golf Course Road MOUNT TAMBORINES27.968,E153.217SBS40613.525000H
 

 

ABC41620.525000H
BTQ42627.525000H
TVQ44641.525000H
QTQ45648.525000H
NEN46655.525000H
NBN47662.525000H
NRN48669.525000

 

NBN IP address points to geolocation Brisbane. 

Someone suggested a factory reset of the Telstra TV. Can anyone confirm if this has resolved the issue for them?

 

Or if the problem is the tower, is there a way to contact them so they can check they are broadcasting the correct time?

 

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

I'm picking up the Brisbane channels. VLC program guide indicates it's not the program guide data that's the problem.

 

 

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

I've sent you a private message.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

If you don't want to wait for a firmware update to fix this issue, it will be resolved by a factory reset.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

I thought that had already been tried and it didn’t work? 
why is it taking so long for a firmware update? Can’t you just roll it back to before the update in August until you can fix it?

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

This issue was caused by some DVB-T transmitters sending the wrong timezone data for QLD.

It was not caused by a firmware update.

Rolling back the firmware would not help.

If a factory reset didn't work before, then the transmitters were still sending the wrong data.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

Right. I’ll give that a go; though it might be painful with having to remember every password. I’ve had the box a number of years. 

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

I'm not understanding how that's a problem now, or how a factory reset would resolve it. I have the problem but all the Brisbane channels have the correct time data, as shown by these VLC screen captures, taken just before and just after 6pm, from VLC accessing my DVB-T card in my PC.

 

All TV channels (and digital radio channels) have the correct time. VLC captures the data from the EPG embedded in the signal. If VLC can do it, so can the Roku.

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

There is an issue with the firmware, but it wasn't the cause.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Denis4680
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Another interesting note how the TV guide reacts to the incorrect time.

 

I would have expected the TV Guide to be an hour ahead with its scheduled shows, so since the Telstra TV thinks it’s 6pm when it’s 5pm…. Then it would say what is on at 6pm when it’s actually 5pm.

 

But that’s not the case. It actually shifts the programming 1hr forward. 

For example, if I look at the TV GUIDE on the Telstra TV App on iOS, it show Millionaire Hot Seat on 9HD from 5pm to 6pm.  On the Telstra TV it shows the same programme on 9HD from 6pm to 7pm.

 

So the programming is correct as it is shifted 1 hour forward to match the system time that’s also 1 hr ahead. 

captain_pants
Level 2: Rookie

Re: Telstra TV displaying incorrect time

I'm in Qld, having the same problem. It's been a month since the other states changed to DST, for some reason the Telstra TV2 still thinks Qld has DST as well.

Have reset the unit and the modem. Modem has correct time (has all along)

Have reported it to 132200, who were very unhelpful and borderline rude.

Why don't we have a check box to simply disable DST??

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

There isn't a check box because Free TV Australia Operational Practice OP-45 recommends using the timezone data from DVB-T:

https://www.freetv.com.au/wp-content/uploads/2019/08/OP-45-Application-of-Time-Related-Tables-in-Aus...

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
captain_pants
Level 2: Rookie

Re: Telstra TV displaying incorrect time

What on earth are you talking about?

 

The timezone in the Telstra TV2 is set to Qld.

It is hard coded to show Qld as having daylight savings. Qld does not have daylight savings.

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

It is not hard coded.

The device has received a bad update from a DVB transmitter.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
DelilahPlus
Level 1: Cadet

Re: Telstra TV displaying incorrect time

We have the same CC issue with our TTV but we have never noticed anything wrong with the time.

Delilah
Happy to help :3
Proud owner of an iPhone SE (2016), iPad Mini 2 and iMac 27"
noelym
Level 2: Rookie

Re: Telstra TV displaying incorrect time

I see Julzey's original question has had 2015 views over the last month. Does that tell you something? SA , NT and WA all have the right time zones. Qld is stuck with DST and the brains can't fix it. Not the sharpest tools in the shed. TTV and Roku are very average. 

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

How long ago did this "bad update" occur. All the DVB-T data from the 5 channels coming from the Brisbane transmitter show Qld (Region 4) as UTC+10, which is correct. How often does the EPG get updated, and where does it source the channel logos? I wouldn't think that they are in the data streams so I figure they're being loaded from some internet source or via an update into memory/local storage - though sometimes the logos just come up as plain text so I figure it isn't memory/local storage based.

 

Also where does the phone app get the EPG data from, because it shows the correct time?! So I assume it's using the phone's time.

RokuMalcolm
Technology Specialist
Technology Specialist

Re: Telstra TV displaying incorrect time

We don't know when the bad update happened.

Telstra do not use the EPG from DVB, it's from another supplier over the internet.

Roku isn't involved in the phone app.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.
Harrybrown64
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

You have more patience than me. I gave up on the incompetence and excuses. There is no way I was going to do a hard reset since I have 3 Roku boxes sitting on a Control4 smart system. The fact that was the suggestion smarts of a level 1 support desk response to an issue. I am still bemused that every other system I have that is reliant on getting Daylight saving time seem to have got it right while the Roku muppets can’t roll out a fix. I can’t fathom why the manual time setting doesn’t work either. The time is locked and you can’t adjust it otherwise we would have all done that. Thumbs up to stupidity. 

 

Also Telstra CC seems to have a mind of its own and turns back on intermittently. 

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

A month on and still no resolution? At this rate DST will be over and you won’t need to bother with a fix!

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

This ‘bad update’ happened within days of DST coming into effect. 

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

If the EPG is loaded regularly, as it should be, the "bad update" would have been well and truly over-written by now.

 

BTW, did you do the factory reset, and if so, how much hassle was it?

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

No I did not do the reset. Others here have commented it didn’t work; and I’m not going through the hassle of trying to reset everything and remember passwords and reset if I forget then. Nope! More hassle than it’s worth. In all the years I’ve had the box this has never been an issue. So what’s changed for it to revert to DST now? I just want them to fix it. It’s been over a month now!

roshirina
Support Team
Support Team

Re: Telstra TV displaying incorrect time

Hi Julzey

 

Our technical teams have worked out that it’s a firmware issue. We’re working with the device manufacturer and we’re close to getting things sorted.

 

Thank you for your patience. We should have you back on the right time soon.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

Hooray! I couldn't see it being anything else. The data from all the DVB-T streams coming from the Brisbane transmitter were all correct, so there was nowhere else the problem could lie.

 

I'd still like to know the url where the device loads the channel images from so that I can get the same ones for the DVB scheduler on my PC. Any chance of that being made public?

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

Thank you. Appreciate the update. 

RokuMalcolm
Technology Specialist
Technology Specialist
Accepted Solution

Re: Telstra TV displaying incorrect time

10.0.3 6072 has been deployed to TTV2 and TTV3 devices to resolve this issue.

Devices check for updates automatically every day.

The firmware can be updated manually from System settings.

Senior Software Engineer at Roku.
The opinions expressed on this site are my own and not the official views of Roku or Telstra.

View solution in original post

Denis4680
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

I have installed 10.0.3 6072

 

It looks like the incorrect time issue has been resolved for me. Thankyou.

Julzey
Level 4: Private Eye

Re: Telstra TV displaying incorrect time

Thank you. I will check for an update on my TTV when next it is turned on. 

noelym
Level 2: Rookie

Re: Telstra TV displaying incorrect time

Fixed 12/11. Now that wasn't so bad was it? It's funny how when you rent a movie on Telstra Box Office you get an email within seconds to tell you what it is and how much it cost.

Old_IT_Guy
Level 3: Gumshoe

Re: Telstra TV displaying incorrect time

It's worked for me! Thank you.

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