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Level 4: Private Eye

Telstra TV is showing "UNEXPECTED RESPONSE YOUR CONNECTION LOOKS FINE etc" when setting up?

Reset my Telstra TV and received message:"UNEXPECTED RESPONSE YOUR CONNECTION LOOKS FINE BUT WE’RE GETTING UNEXPECTED RESPONSE. etc" and keep telling me to reset Telstra TV and keep getting stuck at this message. Please help as no chat or call available during Covid 19.

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3 REPLIES 3
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Level 17: Bureau Chief

Re: Telstra TV is showing "UNEXPECTED RESPONSE YOUR CONNECTION LOOKS FINE etc" when setti

Hi @Johnlee594 

Doing a bit of research it seems this is a problem dating back 2 years.

Is your Telstra tv still under contract? if so you should be able to get a replacement.

Try these numbers (I don't know if there open or have been changed)

1800 882 389

1800 087 688

They were Telstra tv support numbers before, Covid 19.

Hope this helps!

 

 

Rohan

 

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan
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Level 4: Private Eye

Re: Telstra TV is showing "UNEXPECTED RESPONSE YOUR CONNECTION LOOKS FINE etc" when setti

Thanks, Rohan, I will try to call the provided number. Hopefully can get some help. 

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Level 17: Bureau Chief

Re: Telstra TV is showing "UNEXPECTED RESPONSE YOUR CONNECTION LOOKS FINE etc" when setti

@Johnlee594 

Best of luck, Smiley Happy

I don't work for Telstra, Never have, I am just a Telstra customer like you.
So the advice I give is my own, In my own time, Guided by my own experience/knowledge.
Which I am always happy to be corrected on.
Rohan

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