Mjm55
Level 1: Cadet

Telstra TV not connecting to internet - outage??

Have lost connection to internet for Telstra tv but have internet on pc. Tried everything but no luck. Sweat Sydney

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3 REPLIES 3
Renee
Support Team
Support Team

Re: Telstra TV not connecting to internet - outage??

Hi Mjm55,

 

Thanks for reaching out in regard to your Telstra TV and internet connectivity. I apologise for the troubles you are experiencing. 

 

Are both your PC and Telstra TV connected via wi-fi?

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Tanners
Level 1: Cadet

Re: Telstra TV not connecting to internet - outage??

I’m having the same problem, I’m using the remote on the app as my remote is playing up, I have been watching a few shows and paused it for 30 minutes now my app can’t connect to my Telstra tv no matter what I do.
Renee
Support Team
Support Team

Re: Telstra TV not connecting to internet - outage??

Hi Tanners,

 

Have you tried removing power from the device for a few minutes and plugging it back in? Does this help at all?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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