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Telstra TV Remote App

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I downloaded the Telstra TV App on my Android phone with intent to use the Remote function.When I click Remote it tells me to CHech that the Telstra TV is powered on same local network with my device and connected to the TV. IThe Toku device is connected and plays well. My phone can even drive the Youtube Telstra app - so everything s working. Yet the Remote function fails

 

It tells me to Re-Try "No Telstra TV FOund"

 

There is also a function called "Activete your Telstra TV" on the App. WHen I click it , it prompts fpr an Activation Code. Perhaps this is the reason but I have no idea how to get an activation code (the Apps saye "from your TV" . Where?)

 

ANyone seen this before?

 

Thanks, Mark

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2: Rookie
Accepted Solution

Re: Telstra TV Remote App

This uis working for me now. A reboot of both devces and re-install of the App fixed it.

 

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3 REPLIES 3
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Level 2: Rookie
Accepted Solution

Re: Telstra TV Remote App

This uis working for me now. A reboot of both devces and re-install of the App fixed it.

 

View solution in original post

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Level 1: Cadet

Re: Telstra TV Remote App

I have this problem. Rebooting the Telstra TV and my phone allows them to connect and everything works. However within 30 minutes the connection is lost and cannot be recovered except by another dual reboot which makes the app useless
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Telstra (Retired)
Telstra (Retired)

Re: Telstra TV Remote App

Hi BrettT, 

 

I acknowledge how frustrating that would be. Have you contacted our 24x7 Telstra TV team on 132200 (Say Telstra TV and then Faults at the prompt.). 

 

Kind Regards 

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