kev62
Level 1: Cadet

Telstra TV remote control not working still. Has a known firmware issue.

Telstra TV remote control has a known issue and firmware needs an update as per information provided by CSR. I wonder when this will occur when it is a known problem?

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4 REPLIES 4
Stef_3
Telstra (Retired)
Telstra (Retired)

Re: Telstra TV remote control not working still. Has a known firmware issue.

Hi @kev62

 

Sorry to hear about the remote for your unit.

 

Can I ask if you are also using the companion application for your smart phone or tablet?

Details can be found via: https://tel.st/2eybd

 

Please let me know how how you go and if this can help as an interim solution.

 

- Stef

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kev62
Level 1: Cadet

Re: Telstra TV remote control not working still. Has a known firmware issue.

Hi,

Yes I do have it on my phone. The remote works generally but will stop and start working constantly.

I have been told it is a known issue and from the myriad number of posts about it, it has been known for quite some time.

The issue should be resolved by now and as it has not, it would be good to know a timeline for its resolution.

Jimmy-Lo
Support Team
Support Team

Re: Telstra TV remote control not working still. Has a known firmware issue.

Thanks for that information @kev62 and regrettably we have no timeline for a resolution. Thanks for your time and please do reach out if you have any other questions or concerns moving forward.

 

- Jimmy

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kev62
Level 1: Cadet

Re: Telstra TV remote control not working still. Has a known firmware issue.

Hi,

I'm going to sound like a little kid here and say "but why don't you know?"

Is it really that hard especially when the app can do it no problems?

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