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Level 1: Cadet

Telstra TV Remote issue

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Hey, our Telstra TV remote control is malfunctioning. It scrolls through the menu continuously without any buttons being pressed as if it were jammed but it’s not consistent. It has been like this for 2 days which has made our Telstra tv unusable. 

 

What can we do about this issue? I’ve read others have had similar issues and have been sent a new remote. I’ve never had any issues before.

 

Thanks

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra TV Remote issue

Hi @APO 

 

Before all this COVID-19 issues with support you would call 13 22 00 and say "TelstraTV" to the bot lady, then "faults" but I'm not sure if that is working at the moment with Telstra prioritising calls.

 

You could try a reset and see if that helps?

 

A factory reset will update your software and apps to the latest version.
 
  1. In the Telstra TV menu select Settings.
  2. Select System.
  3. Select Advanced system settings.
  4. Select Factory reset.
  5. Enter the 4-digit code shown on your TV screen.
  6. Press OK.

 

The TelstraTV does come with a 24month warranty.

Someone keeps putting vegetables in my beer crisper

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5 REPLIES 5
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Level 22: Superhuman
Level 22: Superhuman

Re: Telstra TV Remote issue

Hi @APO 

 

Have you tried replacing the batteries?

Someone keeps putting vegetables in my beer crisper
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Level 1: Cadet

Re: Telstra TV Remote issue

@Ozmoz Thanks and yes that was my first go to. Didn’t change anything but if I take the batteries out the menu stops scrolling.

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Telstra TV Remote issue

Hi @APO 

 

Before all this COVID-19 issues with support you would call 13 22 00 and say "TelstraTV" to the bot lady, then "faults" but I'm not sure if that is working at the moment with Telstra prioritising calls.

 

You could try a reset and see if that helps?

 

A factory reset will update your software and apps to the latest version.
 
  1. In the Telstra TV menu select Settings.
  2. Select System.
  3. Select Advanced system settings.
  4. Select Factory reset.
  5. Enter the 4-digit code shown on your TV screen.
  6. Press OK.

 

The TelstraTV does come with a 24month warranty.

Someone keeps putting vegetables in my beer crisper

View solution in original post

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Level 1: Cadet

Re: Telstra TV Remote issue

Our Telstra tv remote is not working any buttons that tried to be pressed won’t go through to the tv. 

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Level 1: Cadet

Re: Telstra TV Remote issue

i do not understand how to do this.i changed the batterys in remote, and if i unplug the little black box then reinstall i get the telstra start up screen, but can not select any programmes as it does nothing when i click the remote. i am 83 years old please help

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